Status: Full-time, Mon - Friday (hours may vary) 9am-5pm
FLSA Classification: Non-Exempt
Job Location: Jamaica, Queens
Reports to: Director of Social Services
Hourly range: $24.72 - $32.96
OBJECTIVE
We are seeking an experienced Case Manager for our new family with children sanctuary Shelter,
Liberty Plaza. Case Managers are part of an interdisciplinary team aimed at stabilizing shelter clients by improving their independent living skills and assisting clients in moving toward their housing goals. Case Managers are responsible for assessing client needs, linking clients to services, planning a course of action towards stabilization and re-housing, monitoring progress, and documenting client contacts. The successful candidate will have prior experience working with homeless and/or mental health individuals.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
- Accomplishes clients' care by assessing treatment needs; developing, monitoring, and evaluating treatment plans and progress.
- Admits new clients by reviewing records and applications; conducting orientations.
- Determines clients' requirements by completing intake interviews; determining the mental and medical needs of the client.
- Establishes treatment programs by setting schedules and routines; coordinating services being provided; arranging resources, including transportation and escort.
- Monitors cases by verifying clients' attendance; observing and evaluating treatments and responses; advocating for needed services and entitlements; obtaining additional resources; intervening in crises; providing personal support.
- Communicates clients' progress by conducting weekly interdisciplinary meetings and evaluations; disseminating results and obstacles to therapeutic team and family; identifying treatment influences.
- Improves treatment results by studying, evaluating, and re-designing processes; implementing changes; rewriting policies and procedures.
Required Qualification
- High school diploma, HSE or GED, required.
- A minimum of 2 years of social services experience required.
- Experience working with the homeless, mentally ill, substance abuse, and/or low-income populations.
- Strong relationship-building skills are required.
- Strong Computer skills required including Word and Excel.
- Ability to work Evenings and/or Weekends on a rotating schedule.
- Preferred experience working in a homeless shelter.
- Knowledge of mental health, substance use, or homeless
- Bilingual (English/Spanish) preferred.
Work Environment: This job operates in a shelter environment and works with a population who may suffer from mental illness, substance abuse, disability, HIV/AIDS, and/or other health issues.
Physical Demands
While performing the duties of this job, the employee is regularly required to stand, walk, sit, stoop, climb stairs, and/ or kneel. Occasionally the employee will have to lift and/or move up to 10 pounds.
Note
Lantern Community Services provides equal employment opportunities to all employees and applicants for employment. Lantern Community Services (Lantern) values the diversity of all our clients, staff, Board of Directors, and partners. By bringing diverse individuals and viewpoints together, we create more vibrant, healthy, and just communities. Lantern welcomes individuals of all backgrounds and experiences regardless of race, ethnicity, national origin, color, sex, sexual orientation, gender identity or expression, age, marital status, political belief, pregnancy, religion, immigration status, veteran status, class, creed, mental or physical disability, and any other characteristic protected by federal, state, and local law.
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