Role : Database and Reports Developer (1005951)
Location : Dearborn, Michigan (Hybrid) POTENTIAL for REMOTE
Job Type : W2 Contract
Please see highlighted skills in role for main skills needed.
Job Description
- The Contact Centre Unified Intelligence Centre (CUIC) team is responsible for supporting contact centres globally.
- We are looking for a Database and Reports Developer to join the experienced, highly skilled, 3-person US-based team supporting the Cisco Unified Intelligence Centre for the global enterprise contact centre.
- We focus on implementing the next generation of Contact Centre Voice solutions that will deliver enhanced value to our customers, dealers, and business partners and provide a superior customer experience.
- Our team is a product-driven organisation (PDO) utilising Agile processes to deliver value and meet goals and objectives.
- We are looking for a talented and experienced database and reporting developer for the CUIC team.
- The CUIC team supports the Contact Centre's reporting and intelligence processes through the Cisco Unified Intelligence Centre and Google Cloud Platform.
- The Database and Reports Developer is responsible for providing solution options for business requests, supporting the existing Contact Centre platform and dependent components, and assisting Contact Centre's business processes.
Skills Required
- 5 Years working in-depth with the Cisco Unified Intelligence Centre (CUIC) tool;
- Must have experience as a Microsoft SQL/TSQL developer
- Must have strong experience in Database design and report development
- Must understand complex SQL queries for relational databases
- Must have the ability to develop ad hoc queries to isolate problems
- Experience with IBM Informix, GCP (Big Query, Cloud Spanner)
- Knowledge of business operation tools and processes, including Agile, SAFE, Rally, Jira, ServiceNow, and general ITIL best practices, IT Service Management
Skills Preferred
- Nice to have database administration experience with jobs, stored procedures, link servers, and password management
- Nice to have knowledge of call centre business processes and customer call flow interactions
- Nice to have a conceptual understanding of Cisco voice networking
Experience Required
- 5 Years working in-depth with the Cisco Unified Intelligence Centre (CUIC) tool; 10+ years preferred
Education Required
- Must have a degree in Computer Science, Engineering, or a related subject or equivalent experience;
- Bachelor's Degree preferred
Avinash Kumar Sr. IT Recruiter
Email- avinashk@stellentit.com
Phone Number : +1 321 7856 062
STELLENT IT A Nationally Recognized Minority Certified Enterprise
"Happiness can be found, even in the darkest of times, if one only remembers to turn on the light."