Job Title: DBA - Cisco Unified Intelligence Center Specialist
Duration: Long term
Location: DEARBORN, MI - Remote job
Remote position
Description: Center Unified Intelligence Center (CUIC) team is responsible
for supporting Ford Motor and Ford Credit contact centers globally. We focus
on implementing the next generation of Contact Center Voice solutions that
will deliver enhanced value to our customers, dealers, and business
partners, and provide superior customer experience. Our team is a Product
Driven Organization (PDO) utilizing Agile processes to deliver value, meet
goals and objectives. We are looking for a talented and experienced Database
and Reporting Developer for the CUIC Team. The CUIC team supports the
Contact Center's reporting and intelligence processes through the Cisco
Unified Intelligence Center and Google Cloud Platform. The Database and
Reports Developer is responsible for providing solution options for business
requests, supporting the existing Contact Center platform and dependent
components, and assisting Contact Center's business processes. We are
looking for a Database and Reports Developer to join the experienced, highly
skilled, 3-person US-based team supporting the Cisco Unified Intelligence
Center for the Ford global enterprise contact center.
Skills Required: Must have experience as a Microsoft SQL/TSQL developer -
Must have strong experience in Database design and report development - Must
understand complex SQL queries for relational databases - Must have the
ability to develop ad hoc queries to isolate problems
Preferred: Nice to have experience with IBM Informix, GCP (Big Query, Cloud
Spanner) - Nice to have database administration experience with jobs, stored
procedures, link servers, and password management - Nice to have knowledge
of call center business processes and customer call flow interactions - Nice
to have a conceptual understanding of Cisco voice networking - Nice to have
knowledge of business operation tools and processes including Agile, SAFE,
Rally, Jira, ServiceNow, and general ITIL best practices, IT Service
Managemet
Experience Required: 5 Years working in-depth with the Cisco Unified
Intelligence Center (CUIC) tool; 10+ years preferred
Education Required: Must have a degree in Computer Science, Engineering, or
a related subject or equivalent experience; Bachelor's Degree preferred