Job Description
About Digital Technology:
We’re not yesterday’s IT department, we're Digital Technology. The world around us keeps changing and so do we. We’re redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth.
We’re all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow’s journey to become the defining enterprise software company of the 21st century. And we love co-creating, using, and highlighting our own products to do it.
Ultimately, we strive to make the world work better for our employees and customers when you work in ServiceNow Digital Technology, you work for them.
Role
In this role, you get to blend the platform and DT(IT) solutions. You will be able to leverage the NOW products and platform capabilities to built robust and scalable solutions for all infrastructure related services such as Observability, Infrastructure, End user services to pave way towards self-healing infrastructure.
What You Get To Do In This Role
Architect and design platform solutions for Infrastructure and End User services
Be the technical solution engineer for development projects
Be the liaison between Operations and NOW product development teams
Design, develop flow diagrams for all ITxM workflows
Translate business requirements into technical solutions
Work with Now on Now team and develop Now on Now content for operations
Oversee projects for operations and identify opportunities for Now on Now use cases
Be the advocate and identify areas of improvement for platform adoption and provide feedback to products from a practitioner perspective.
Represent operations in ARB from a NOW platform standpoint
Be the advocate and for NoN customer presentations for operations
Develop content and write up for NoN success stories for operations