M-F, 8-4 or 9-5
We are a team of 8 UX Researchers who work on digital experiences for our clients, the field, and the home office customer service teams.
Job Description -
Interface with product, design, and development teams to raise awareness of user needs, pain points, and behaviors
- Understand stakeholder research needs and identify the right research methodologies to address them
- Fully execute research projects from initial kick off, to fielding/interviewing, to sharing findings as a primary researcher
- Develop UX Research artifacts including proposals, moderator’s guides, and results summaries
- Synthesize research findings elegantly and efficiently
- Identify unmet research opportunities that can add value and efficiently execute them
- Recruit and maintain lists of targeted research participants from internal and external sources
- Serve as a source of user knowledge for the organization
- 2+ years of experience conducting formal research
- Master's Degree or higher in HCI, psychology, human factors, social science, or a related field,
- Practical knowledge of qualitative and quantitative research techniques like contextual inquiry, usability testing, competitive benchmarking, interviews, focus groups, and surveys
- An obsession with understanding how to make amazing experiences for human beings
- Experience with UX Research tools like the OptimalSort, UserZoom, UserTesting.com, or other tools
- Experience with Qualtrics, SurveyMonkey, or other survey platforms
- Willingness to challenge the status quo when it comes to addressing the needs of users
- Enthusiasm in ambiguity and uncertainty
- Comfort operating autonomously
Must Have
- Strong, clear and confident communication of research and insights, solid research training and experience, experience with stakeholder management, and detail-oriented.
Nice To Have
- Desire for a team environment, strong collaboration skills, interest in navigating a large corporate environment