- The anticipated salary for this position is $52000.
- TPx offers competitive benefits programs which include but are not limited to health care coverage, retirement plan, insurance, time off programs, paid caregiver leave, training and development opportunities, and a range of allowances connected to specific work situations. Details of such benefits will be made available upon request.
- The compensation and reference to benefits for this role is listed on this posting and in compliance with state laws. The selected candidate’s salary will be determined based on their skills, experience, and qualifications.
This position is located in office in Santa Ana, CA.
General Purpose:
The Data Center Technician provides level l support to customers, act as oversight and support for Data Center environment, as well as field presence for network outages. The role is responsible in assisting the Data Center Engineer by providing any needed assistance to installation/troubleshooting Data Center subsystems in order to meet deadlines and resolve customer issues in a quick, efficient manner.
Essential Duties and Responsibilities:
- Assist the Data Center Engineer in performing day-to-day operations tasks including but not limited to: Installations, Maintenance, Customer Support and trouble resolution.
- Provide Level 1 support for customer issues, addressing inquiries and troubleshooting basic technical problems under the guidance of senior staff.
- Document and escalate issues as needed, ensuring timely resolution and maintaining communication with customers throughout the process.
- Maintain technician scheduling and department documentation
- Ensure that department procedures are followed and updated as needed, including site security, customer onboarding, and maintenance work.
Other Responsibilities:
- Provides assistance to customers requiring facility access.
- Provides assistance with deliveries and shipments for customers and inter-department teams.
- Interacts with other internal teams on ongoing projects within the Data Center environment
- Makes recommendations for improvements to technical infrastructure or department processes.
Required Qualifications:
Education and Experience
- 0-2+ years working in a Data Center environment
- Any applicable certifications are considered a plus
Other Qualifications:
- Strong understanding of Data Center systems, including but not limited to: Network, Security, Environmental and Power
- Solid communication and customer service skills
- Proven troubleshooting skills and experience with creating/modifying technical and procedural documentation
TPx is an Equal Opportunity / Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, color, religious creed, sex (including pregnancy, childbirth, breast-feeding and related medical conditions), sexual orientation, gender identity, gender expression, national origin or ancestry, age, mental or physical disability (including medical condition), military or veteran status, political preference, marital status, citizenship, genetic information or other status protected by law or regulation.
We are committed to providing reasonable accommodations for qualified individuals with disabilities. If you need assistance or an accommodation, please let us know during the application process.
Req: #24-0068
