Job Title: Technical Business Analyst
Location: Houston, TX 77002
Position: Hybrid (3 days from office and 2 days remote)
Duration: 1 year
Key Responsibilities
- Business Requirements Gathering: Collaborate with stakeholders across departments (Operations, Customer Service, Engineering) to elicit, analyze, and document business requirements for IT solutions.
- Technical Specifications: Translate business requirements into technical specifications, including process flows, system designs, and use cases.
- Stakeholder Communication: Act as a liaison between business units, IT teams, and external vendors to ensure alignment on project goals, timelines, and deliverables.
- Solution Evaluation: Work with development teams to assess the feasibility of technical solutions and ensure they meet business needs and industry regulations.
- Data Analysis & Reporting: Perform detailed data analysis to identify trends, system improvements, and optimization opportunities within IT systems (e.g., billing systems, asset management systems).
- Project Coordination: Support project management activities by tracking project milestones, managing risks, and ensuring timely communication between teams.
- Testing and Quality Assurance: Develop and execute test plans, ensuring new systems or changes meet business and operational needs through user acceptance testing (UAT).
- Regulatory Compliance: Ensure that IT systems and processes comply with industry regulations and standards, including energy and environmental guidelines.
- Continuous Improvement: Monitor and assess the performance of existing systems, identifying opportunities for upgrades or enhancements to improve utility services and operational efficiency.
Technical Skills
Required Skills & Experience:
- Proficiency in business analysis tools and techniques, such as process modeling, use case documentation, and gap analysis.
- Experience with SQL, data analysis, and reporting tools (e.g., PowerBI, MS Excel, PP, Word) for extracting and analyzing data.
- Familiarity with IT systems architecture, enterprise applications, and databases (Legacy Web, ERP, CRM, Billing Systems).
- Experience working with utility-specific software (e.g., GIS, SCADA, AMI systems) is a strong advantage.
- Exposure to Cloud technologies (e.g., Azure, AWS) and DevOps practices.
- Understanding of Agile methodologies (Scrum/Kanban) and related tools (JIRA, Azure DevOps).
Business Skills
- Strong ability to translate business needs into technical requirements and solutions.
- Experience in working in cross-functional teams, facilitating workshops, and engaging stakeholders from various departments.
- Excellent verbal and written communication skills, with the ability to present complex technical concepts to non-technical stakeholders.
- Strong problem-solving and analytical skills with attention to detail.
Industry Experience
- Prior experience working in the utility sector (electricity, gas, water) or industries with complex regulatory environments is highly preferred.
- Knowledge of regulatory compliance frameworks and practices in the utility industry.
Qualifications
- Bachelor's degree in Computer Science, Information Systems, Business Administration, or related field.
- 4-8 years of experience in a similar role (business analysis, technical analysis, or systems analysis).
- Certifications in Business Analysis (CBAP, CCBA), Agile (CSM, CSPO), or ITIL are a plus.
Personal Attributes
- Strong attention to detail and a passion for delivering high-quality work.
- Self-motivated with the ability to work independently and as part of a team.
- Ability to manage multiple projects simultaneously and meet deadlines.
- Strong interpersonal and collaboration skills to work across diverse teams.