Customer Service/Sales Representative - Dallas, TX
Denali is the largest organic recycler in the U.S. providing service to repurpose various organic waste streams for food manufacturers, water plants, restaurants, and grocery stores, As a provider of essential sustainability and landfill diversion services to numerous Fortune 100 Companies, we plan an integral role in assisting firms in reaching their sustainability goals. Denali has experienced significant growth and is positioned to continue the trajectory for many years and is looking to continue to build a team that can support the Company’s plans.
Job Summary: Responsible for managing customer queries and concerns while providing world-class customer service to meet or exceed the needs of the customer. Identify the root cause of issues and take all reasonable action in coordination with appropriate internal and external stakeholders to resolve in a manner satisfactory to the customer. Use communication skills to diffuse tense situations, effectively communicate problems and solutions to customers, and resolve issues quickly and eff
ectively.
Benefit Details
Health Insurance Dental and Vision BenefitsCompany Paid Life and AD&D InsuranceAutomatic enrollment in Short & Long-Term Disability4% employer contribution into 401k after six monthsPaid Vacation & Sick LeaveEligible for Performance Bonuses9 Paid HolidaysEmployee Referral Program: Earn a bonus for any qualifying candidate you refer to the company. The candidate must complete 90 days and be in good standing with the company, for the referral to be paid out. Essential Duties And Responsibilities
Receive, resolve, and record customer service inquiries coming in through the phone and email systemsClarify customer concerns, identify, and assess customers’ needs to achieve resolutionIdentify and communicate the best solution to resolve the problemTrack case through to resolution to ensure client needs are metMaintain accurate records of all customer account information, inquiries, and interactions in CRM, including recording the resolution of all inquiriesCommunicate with and assist field employees as needed to facilitate service deliveryEscalate problems as necessary and follow up to ensure resolutionRun reports as neededShip materials and supplies to stores and drivers as neededRequired Skills & Abilities
Strong phone/email contact handling skills and active listeningTeam player willing to help others as neededFamiliarity with CRM systems and best practicesCustomer orientation and ability to adapt/respond to different stylesExcellent verbal and written communication skillsAbility to multi-task, prioritize, and manage time effectivelyWorking knowledge of Microsoft ExcelAbility to quickly learn new computer applications and systemsFluency in English is required. Fluency in Spanish is desired but not requiredExperience: 2-3 years of proven customer service support experience
Education: High school diploma or equivalent
Physical Requirements: Prolonged sitting or standing at a desk and working on a computer, answering a phone.
This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.
Equal Employment Opportunity Policy: It is the policy of the Company to provide equal employment opportunity for all employees. Accordingly, the Company will not engage in any form of employment discrimination based on race, color, national origin, gender, religion, age, disability, veteran or military status, genetic information, or any other legally protected status. The Company hereby affirms its desire to maintain a work environment for all employees that is free from all forms of unlawful employment discri
mination.