Software Support Engineer

SR2 | Socially Responsible Recruitment | Certified B Corporation™ • Full-time • Remote (Texas, United States, US) • $80k - $100k / year • 12h ago

Software Support & Test Engineer

I'm working with an innovative company in the energy sector that’s on the lookout for a driven Software Support & Test Engineer to join their remote team. In this role, you’ll be pivotal in providing technical support to customers, ensuring a high-quality experience with timely responses and resolutions. You'll also be involved in testing software products and troubleshooting complex technical issues. It's a fantastic opportunity for someone looking to grow in a dynamic environment and work with cutting-edge technology!

Key Responsibilities:

🛠 Provide technical support to customers via email and live chat, offering timely solutions and guidance.

🔍 Perform software testing to ensure products meet quality standards before deployment.

🧩 Troubleshoot software issues, analyzing customer problems to find the root cause and implement effective fixes.

📊 Collaborate with internal teams to enhance software functionality and customer experience.

🔄 Participate in software QA and continuously improve testing processes.

What Makes This Opportunity Unique?

🌟 A down-to-earth team dedicated to great work.

📚 Significant learning opportunities – working with modern technology and always iterating to find better solutions.

🎓 Commitment to personal growth – they’ll support you through courses and conferences.

✈️ Paid visits overseas every year (think Norway and Argentina 🌎).

🏡 Largely remote work, with occasional site visits.

📈 A thriving company that's punching above its weight with a powerful market proposition.

Why Consider This Role?

If you’re someone who thrives in a dynamic, supportive environment and wants to be part of a team that values personal and professional development, then this could be the perfect fit for you!

There will be occasional travel to sites in Texas so the company has a strong preference for someone who's based in the state.

**Interested?** Apply now or drop me a message for an informal discussion.