Job Title: Entry Level Customer Service Representative
At Zoom Vibe Co , we're not just a videography company; we're your visual storytellers, your memory-makers, and your partners in capturing life's most precious moments. With a passion for creativity and an eye for detail, our team of skilled videographers is on a mission to turn your events into cinematic experiences that you'll cherish forever.
Zoom Vibe Co is looking for a motivated Entry Level Customer Service Representative to provide top-notch support to clients. You’ll assist with inquiries, resolve issues, and ensure a seamless customer experience. This role involves responding to client communications via phone and email, scheduling service appointments, and maintaining client relationships.
Key Responsibilities: Address customer inquiries and resolve concerns. Schedule appointments and coordinate with the production team. Maintain accurate customer records.
Qualifications: High school diploma or equivalent Strong communication skills, both verbal and written Ability to handle challenging situations with professionalism and empathy Customer-first mindset with a strong attention to detail and problem-solving skills Proficient in basic computer skills and experience with customer service software is a plus
Benefits: Health, Dental, and Vision Insurance Paid Time Off (PTO) and Holidays Opportunities for Professional Development and Growth Collaborative and Creative Work Environment Flexible Work Schedule