The Network Administrator is a key role within Mobile Heartbeat reporting to the Director of IT. Responsible for daily operations and maintenance/upkeep of key Network/Systems and security measures.
At a high level, we need an IT-Generalist with a wide area of experience, capable of rolling up sleeves, and have some (or lots) of experience with all sorts of network/systems (work the full stack from hardware to applications and everything in-between. So we do not need an expert in networking protocols, but someone that can configure virtualization hosts, storage, understand and manage firewalls rules, help users plug in their monitor, and everything in-between. Having experience building cloud infrastructure would be a plus.
This is an on-premise role in Waltham MA.
Official Job Description:
- Participate in day-to-day IT and Operations processes.
- Perform and report on IT projects, including Install, configure, and troubleshoot hardware, software, networking, and related technologies within the organization.
- Monitor and maintain hardware, software, networks, security systems
- Create and Maintain documentation and Knowledge Base Articles
- Create and Maintain Network and Architecture Diagrams
- Experience Maintaining Firewalls and Security Appliances
- Challenge existing work practices and suggest better approaches, processes, and systems, where appropriate
- Participate Daily in Service Desk and Reactionary IT, occasionally with weekend and off-hours as needed.
- Partake in any other duties as needed when priorities change.
- Willingness to get involved in every IT/Operations and related processes, with enthusiasm for learning new technologies and helping out anywhere
- Bachelor Degree in Computer Science or related field, or equivalent hands on experience with relevant technologies in business setting.
- At least 5 years experience in business IT
- At least 2 years with enterprise systems/networking and related.
- Up to 15% travel within the US
Desired
- Ability to work daily in the Waltham MA office
- Excellent Troubleshooting Skills
- Enterprise networking LAN/WAN/WLAN (Cisco) Experience
- Virtualization, Storage, Backup/DR (VMware) Experience
- Cloud Technologies (Azure) Experience
- Software/SAAS industry experience
- Managing VPN and Remote Access Systems Experience
- MDM Administration Experience
- End Point + Network Protection and Monitoring Systems Experience
- Managing Atlassian Products Experience
- Entra-ID/Windows-AD Cloud and OnPrem Experience – IDP/SSO Systems
- Multi Platform Windows, Mac OS X, Linux/Unix, iOS/Android
- Remote Operations
- HIPAA / healthcare and SOC2 / Regulatory Experience