Microsoft 365 (M365) Administrator
Raleigh, North Carolina, United States
This role requires a deep understanding of M365 services, including Exchange Online, SharePoint Online, Teams, and related technologies. The City of Raleigh continues to grow its investment in both M365 and the Microsoft Azure ecosystem. The ideal candidate will have a proven track record of implementing and managing complex M365 deployments in enterprise environments.
This role is a hybrid position, offering remote work two days a week. Three days of work will be on site in our city’s Central Communication Center.
Responsibilities:
· M365 Deployment and Configuration
o Design, plan, and implement M365 solutions to meet the organization's business needs and technical requirements.
o Configure and customize M365 services, including Exchange Online, SharePoint Online, Teams, OneDrive for Business, and Office 365 applications.
o Implement security and compliance features such as data loss prevention (DLP), conditional access, and information protection policies.
· Identity and Access Management
o Manage user identities and access controls using Entra ID and M365 admin center.
o Help implement single sign-on (SSO) and multi-factor authentication (MFA) via Azure to enhance security and user experience.
o Configure role-based access control (RBAC) and privilege management to enforce least privilege access principles.
· Exchange Online and Microsoft Teams
o Administer Exchange Online, including mailbox management, distribution lists, mail flow rules, and message hygiene settings.
o Configure and manage Microsoft Teams for collaboration, including channels, meetings, chat, and integration with other M365 services.
o Optimize SharePoint Online sites and libraries for document lifecycle management, version control, and collaboration workflows.
· Data Management and Governance
o Implement data governance policies and retention labels to classify, protect, and manage data across M365 workloads.
o Monitor data usage and storage consumption, optimizing resources and addressing potential compliance risks.
o Collaborate with stakeholders to define and enforce information lifecycle management (ILM) policies and procedures.
· Monitoring and Troubleshooting
o Monitor the health and performance of M365 services using built-in tools and third-party monitoring solutions.
o Troubleshoot and resolve technical issues related to M365 services, collaborating with Microsoft support as needed.
o Perform root cause analysis of incidents and implement preventive measures to minimize future disruptions.