Partnerships Program Manager
Overview:
We are looking for a highly motivated program manager to support our growing Global Partnerships & Channels (GPC) Partner Success Team in efforts to accelerate the scale the success of our partner ecosystem. You will be joining a fast-paced, high-growth organization that is delivering against one of our biggest priorities – Generative AI.
Key Responsibilities:
The ideal candidate will be responsible for overseeing the status and operations of customer adoption engagements and establishing a centralized process for cross-functional teams on partner-led engagements
Orchestrate program execution, coordinate resources and deliverables across multiple workstreams and manage cross functional stakeholders
Develop and report key metrics around partner engagement with accounts that have purchased and implemented Now Assist
Create presentations, playbooks, and other deliverables that summarize key findings, recommendations, and go-forward strategy
Build processes, templates, training artifacts, internal KBs, and SOPs for program execution and reporting for internal operational stakeholders
Execute change management initiatives to ensure successful cross-organizational adoption of new processes
Develop and implement processes for capturing feedback, learnings, and enhancements identified during customer engagements
Qualifications:
5+ years of professional experience in program management or strategic operations is required
The ability to communicate and work collaboratively with a variety of teams and personalities is essential
Demonstrated track record as a strategic thinker – able to work in the details and grasp the ‘big picture’
Energetic self-starter with a proven track record for getting things done in a high-growth environment
Focused on results, and able to identify the few key things that matter and drive action to see improvements
Pay Rate Range:
$75-77.02/hr.
Req # 33788279