Program Operations Manager

PDI Technologies • Full-time • Remote (Dallas, TX, US) • 1d ago

At PDI Technologies, we empower some of the world's leading convenience retail and petroleum brands with cutting-edge technology solutions that drive growth and operational efficiency.

By “Connecting Convenience” across the globe, we empower businesses to increase productivity, make more informed decisions, and engage faster with customers through loyalty programs, shopper insights, and unmatched real-time market intelligence via mobile applications, such as GasBuddy. We’re a global team committed to excellence, collaboration, and driving real impact. Explore our opportunities and become part of a company that values diversity, integrity, and growth.

Role Overview

The Program Operations Manager serves as a key liaison between clients and internal teams, ensuring the successful delivery of programs while maintaining strong client relationships. This role involves overseeing the onboarding, planning, execution, and completion of multiple projects within a program to ensure alignment with client expectations and organizational goals. The manager is responsible for managing timelines, budgets, resources, and client communications, focusing on long-term account success and client satisfaction. A blend of strategic planning, operational oversight, data analysis, and interpersonal skills are essential for driving project success.

Key Responsibilities

Develop and implement relationship management plans for complex existing customer accounts. Build relationships with relevant decision-makers and influencers to ensure effective communication and resolution of issues.
Manage top-of-funnel campaigns, including concept creation, audience targeting, value proposition setting, and channel integration.
Contribute to data and analytics reports, ensuring that clients receive valuable insights into the overall program.
Define and oversee customer onboarding processes to maximize product/service value realization.
Assist in stakeholder engagement through meetings, events, and supporting materials to promote understanding and commitment.
Plan and deliver small projects or workstreams using appropriate project management methodologies.
Support the delivery of within-project and independent assurance reviews to ensure adherence to time, budget, and quality standards.
Identify solutions to business problems based on well-understood client needs.

Qualifications

Bachelor's Degree in a relevant field or equivalent work experience.
2 to 5 years of program management or related experience.

Preferred Qualifications

Proficiency in data collection and analysis, project management methodologies, and customer service delivery.

Behavioral Competencies

Plans and Aligns
Ensures Accountability
Manages Ambiguity
Customer Focus
Decision Quality

PDI is committed to offering a well-rounded benefits program, designed to support and care for you, and your family throughout your life and career. This includes a competitive salary, market-competitive benefits, and a quarterly perks program. We encourage a good work-life balance with ample time off [time away] and, where appropriate, hybrid working arrangements. Employees have access to continuous learning, professional certifications, and leadership development opportunities. Our global culture fosters diversity, inclusion, and values authenticity, trust, curiosity, and diversity of thought, ensuring a supportive environment for all.

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