Role: Program and System Project Manager
Location: Providence, RI
Duration: 11 Months contract with possibility of extensions
Hours/Week: 30
The Program and System Project Manager responsible for supporting staff by promoting the goals and priorities of agency within interagency system transformation meetings and supporting the continuous improvement of various Elder Rights and Safety and Case Management programs and their managers.
System Enhancement Manager Tasks
- Being the liaison and translator for all operational goals with technical vendors and interagency groups: conveying operational needs in technical meetings sessions that will assist vendors designing integrated solutions. Keeping the business goals in mind and confirming the technical solution will met or exceed defined requirements.
- Create and/or enhance technical process mapping definition as it applies to both business operation and technical design. Making connections between both to support agency staff.
- Create and present program and project updates to varying state agency audiences when needed. Must have a strong ability to comprehend and explain complex situations an Executive level.
- Development and testing of Quality Assurance processes regarding performance measures for compliance with state and federal requirements.
Program Manager Tasks
- Executing best practice Program management and project alignment fundamentals. Supporting and facilitating both internal and interagency solutioning sessions. Driving the creation and delivery of all agency related deliverables for interagency technical scope.
- Partner with agency Performance Manager to develop continuous improvement techniques, including identifying and tracking of Key Performance Indicators.
- Design reporting templates to be shared with program and outside vendors, train them to use the templates and how to report to agency on the information.
- Understand multiple programs and data systems and support staff and vendors with connecting program and data system’s needs.
Requirements
- Strong Excel, MS PowerPoint, MS Visio, MS Project skills
- Experience with Power BI, Tableau, Wellsky products preferred but not necessary
- Strong written and oral communication skills.
- Strong organization skills and attention to detail.
- Comfort with data review, using data to inform program improvement, and communicating data to non-technical team members
- Demonstrated ability to take initiative, multi-task, possess good judgment, and work independently and as part of a team.
- Demonstrated commitment to Diversity, Equity, Inclusion, and Accessibility, including experience/ability to identify and emphasize diverse perspectives in programming, communications, and strategy.
