Job Title: Director, Knowledge Management
Location: Newark, NJ
Duration: 9 months (Contract)
Job Description:
BASIC QUALIFICATIONS
- Experience owning program strategy and end-to-end delivery
- Experience implementing repeatable processes and driving automation or standardization
- Experience working with a global team
- Experience using data and metrics to measure and drive improvements
- Strong interpersonal skills and the ability to build partnerships with key stakeholders
- Ability to lead, teach, and develop teams to deliver key organizational goals
- Ability to handle changing priorities and use good judgment when working in stressful situations.
- Ability to work in a fast-paced environment where continuous innovation is desired
- Self-starter capable of taking initiative and working with minimal direction
- Exceptional collaboration, and communication skills.
- Experience supporting global teams
- Bachelor’s degree or higher or equivalent experience
- Work experience of minimum 4 years of Knowledge Management, digital self-service or product management.
- Has a strong understanding of web best practices including UX/UI, search engine optimization (SEO), A/B testing, and website performance optimization
PREFERRED QUALIFICATIONS
- 5+ years of content strategy experience
- Experience with Salesforce Service Cloud and Communities
- Experience in working in an Agile methodology and/or Agile Certification
- Six Sigma Certification
- CKM or CKMP Certification
- Advanced experience using and managing content in knowledge-based systems
- Contact center operations management experience including global outsourcing partners
- Experience applying different writing styles, developing standards and templates for highly diverse audiences