We are currently working with a healthcare and medical device company headquartered in El Segundo, CA. They are urgently looking to add a Credit Collections Coordinator to their team on a W2 contract basis.
Hours: 8am-5pm Monday-Friday, hybrid in El Segundo, CA
Rate: Up to $41.37/hr on W2 - eligible for benefits
Job Responsibilities:
- Manage and collect on a portfolio of outstanding receivables, minimizing losses, and adhering to company policies.
- Proactively contact customers to address past due balances and keep them informed.
- Maintain accurate documentation of all collection activities.
- Provide customer service related to collections, including refunds, account adjustments, and credit line increases.
- Resolve disputes, unapplied payments, and account holds using sound judgment.
- Escalate uncollectible accounts as per departmental policies and prepare write-off packages for third-party agencies.
- Build and maintain strong relationships with both internal and external customers.
- Analyze portfolio data and participate in projects aimed at process improvement.
Skills/Experience:
- 3-5 years of credit and collections experience
- Proficiency in SAP and Microsoft Office, especially Word and Excel.
- Strong B2B collections experience and excellent customer service skills.
- Ability to prioritize in a fast-paced, high-volume environment.
- Strong sense of urgency and focus on customer satisfaction.