Company Description:
Visiting Angels Santa Monica, CA located in Los Angeles, CA provides non-medical home care that focuses on the emotional, spiritual, and physical well-being of the individual. Our mission is to restore hope through compassionate care. We have been serving our community for over 20 years with our team of experienced caregivers who provide customized care plans to meet the unique needs of each client.
Role Description:
This is a full-time on-site role for a Schedule Coordinator. The Scheduler is responsible for the coordination of services
between clients and caregivers, for the implementation of schedules, adequate staffing
and continuity of care to best meet the needs of the clients. The Scheduler reports
directly to the Managing Director. They will need to be able to communicate with clients and caregivers effectively to ensure high levels of customer satisfaction. The role will be located in Los Angeles, CA.
POSITION PURPOSE: Responsible for the coordination of services including, but not limited, to: implementing schedules, ensuring adequate staffing and guaranteeing continuity of care that results in superior client care as well as caregiver and client satisfaction. The Client Care Coordinator reports directly to Managing Director
PRINCIPAL ACCOUNTABILITIES:
- Schedule caregiver team for hours of service on new clients and open hours/shifts on
existing cases. Provide consistency in caregiver scheduling with clients.
- Maintain computer schedules and ensure timely data entry for clients and caregivers.
- Contact clients and caregivers regarding day-to-day scheduling changes.
- Enter and maintains client and caregiver information in the database.
- Monitor the telephony logs daily, making the appropriate corrections to the system to
facilitate accurate processing of payroll and billing.
- Provide regular updates to the direct supervisor on any open shifts after an
exhaustive effort has been made to staff the shifts.
- Provide timely reporting to direct supervisor on caregiver supply and demand
- Communicate and reinforce Visiting Angels’ policies and procedures.
- Communicate and refer appropriate matters to the Operations Manager for direction.
- Perform general office duties including but not limited to word processing, filing,
reception and telephone services.
- Participate in the 90-day, annual evaluations and performance improvement plans for
the caregiver team.
- Maintain positive relationships with all clients and their families, prospective clients,
caregivers, prospective employees, fellow team members and referral sources.
- Maintain absolute confidentiality of all information pertaining to employees, clients
and client’s families.
- Demonstrate dependability and reliability.
- Monitor caregiver attendance - Counsel staff regarding tardiness and correct use of time clock
system. Make the appropriate corrections to the system to facilitate accurate payroll
processing
- Maintain professionalism, provides support and encouragement to the caregiver
team.
- On-call evenings and weekends, as directed. Keep on-call materials current with
client information, instructions and directions, current roster of care and roster of
active direct care staff.
- Perform other functions as deemed appropriate by the management team.
SPECIFIC JOB KNOWLEDGE, SKILLS AND PERSONAL ABILITIES REQUIRED:
- High school diploma and two years of experience in an office setting, preferably in
private duty home care.
- Demonstrate proficiency with Microsoft Office (Word, Excel and Outlook)
applications, scheduling systems and other health care industry related software.
- Ability to listen and communicate clearly, fluently and diplomatically orally and in
writing.
- Ability to remain flexible, resilient, calm and maintain a sense of humor; and present a
well-groomed professional image.
- Ability to plan, organize, prioritize, delegate and accurately follow through in work
activities with time constraints and interruptions to meet deadlines, as well as work
independently with a minimum amount of direction and/or supervision.
- Ability to generate goodwill for the Agency with staff, clients, their family members
and referral sources. Demonstrate a strong commitment to client service excellence.
- Ability to lawfully work in the U.S.
PHYSICAL/ENVIRONMENTAL DEMANDS:
- Sitting, standing, bending, reaching, stretching, stooping, walking, climbing stairs and
moving intermittently during working hours.
- Must be able to lift at least 50 lbs.
- Must be able to see and hear or use prosthetics that will enable these senses to
function adequately to ensure that the requirements of this position can be fully met.
- Must be able to properly operate office equipment.
- Must be able to maintain verbal and written communication with co-workers,
leadership team, supervisors, clients, family members, vendors and all business
associates within or outside the Agency.
- All the above demands are subject to the ADA requirements.
Job Type: Full-time
Benefits:
- 401(k)
- Flexible schedule
- Paid sick time
Schedule:
- 8 hour shift
- Weekend availability
- Alternating on call schedule
Work setting:
Ability to commute/relocate:
- Los Angeles, CA 90035: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Scheduling for a home care agency, hospital, skilled nursing facility, or a company in a relevant field
- Caregiving: 1 year (Preferred)