I. Summary
Lead and manage both internal and customer-facing communications for Predictive Maintenance (PdM) contracts and projects related to our Machinery & Engine Solutions (MES) offerings. This role is crucial for ensuring an efficient PdM schedule and involves coordinating project resources that integrate route based and online monitoring solutions.
II. Essential Duties & Responsibilities
Communication Management:
- Lead and manage all internal and customer-facing communications for PdM contracts and projects.
- Serve as the primary point of contact for all communications related to MES offerings.
- Ensure clear, consistent, and effective communication with all necessary parties to maintain project timelines and deliverables.
- Project Coordination:
- Coordinate projects involving any product offering currently in the MES Line Sheets, as well as any new future products.
- Oversee projects related to various reciprocating compressor and engine monitoring platforms.
- Manage projects of varying complexity and size, ensuring they are completed on time, within scope, and budget.
Schedule Management:
- Develop and maintain an efficient PdM schedule, ensuring all projects are aligned with customer needs and internal capabilities.
- Monitor project progress and adjust schedules as needed to accommodate changes and ensure project success.
Project Planning Support:
- Participate in the internal hand-off from the sales phase to the execution phase; develop a list of hand-off deliverables from the sales team to the execution team.
- Create and maintain project schedules using Microsoft Project, including tracking total project deliverables, financial milestones, and key project timeframes.
- Define and prepare the project responsibility assignment matrix (RACI matrix).
Project Execution Support:
- Assist Service and Project groups in personnel allocation according to project schedules.
- Help drive project execution internally and with customers to meet schedules and expectations.
- Lead conference calls and project meetings; provide meeting minutes and recap emails.
- Coordinate with Project Engineers/technicians for necessary project drawings/documentation.
- Liaise with panel department lead to ensure accuracy and quality in projects involving panels/enclosures.
- Assist in developing FAT procedures when needed.
- Collaborate with sales personnel for change order quotations and track orders.
- Maintain and update project schedules and financials weekly.
- Ensure team members have up-to-date documentation and provide lead time updates and hardware tracking.
- Resolve, trace, and escalate critical issues to management to minimize project risks.
- Communicate with clients, sub-contractors, and vendors to establish effective working relationships.
- Support the inside sales team to ensure invoicing timelines are met.
- Upload and organize all project documentation and files to the PSG Server.
- Report on project progress and communicate relevant information to superiors and management.
- Represent ControlWorx/John H Carter/Emerson professionally during all customer interactions.
- Provide quality control for all projects and take personal ownership of all projects and PdM contracts.
Project Completion Support:
- Ensure all project deliverables have been provided.
- Confirm that all documentation is complete and backed up on the server. (Post FAT documentation, sensor installation reports, loop drawings, Panel Documentation, network architecture drawings, Site Acceptance Test documentation, etc.)
- Ensure all invoices are issued and paid.
- Document lessons learned and report to management to help mitigate those in the future.
- Close project in time accounting.
- Develop Project Closing Feedback Surveys
- Submit feedback surveys to customers and document results
- Support Predictive Maintenance (PdM) Contract Management
III. Supervisory Responsibilities
There are no supervisory responsibilities associated with this position.
IV. Location
This position is available and located within the following areas:
Baton Rouge, Louisiana, USA
IV. Qualifications
- High School Diploma
- Associate's degree or equivalent from a trade school, community college, or similar two-year program in a relevant field such as Engineering Technology, Project Management, Industrial Maintenance, or a related discipline.
- Preferred bachelor’s degree in engineering, Project Management, or a related field.
- Proven experience in project coordination, preferably within the industrial or engineering sectors.
- Strong understanding of DCS, PLC systems, and industrial process instrumentation.
- Excellent communication and interpersonal skills.
- Strong organizational and time-management skills.
- Ability to manage multiple projects simultaneously and work well under pressure.
- Proficiency in AMS software platforms are a plus.
PLEASE NOTE: John H Carter Company is not accepting unsolicited assistance from search firms/employment agencies for this employment opportunity. Please, no phone calls or emails to any employee of John H Carter Company about this opening. All resumes submitted by search firms/employment agencies to any employee at John H Carter Company via-email, the Internet or in any form and/or method without a valid and executed search firm agreement in place for this position will be deemed the sole property of John H Carter Company; no fee will be paid in the event a candidate is hired by John H Carter Company as a result of the unsolicited referral or through other means.
If you wish to become an approved agency to assist us in our employment efforts, please submit your request to careers@johnhcarter.com.