Content Operations Manager
Location: Remote *PST time zone
Pay Rate: $49/hourly
Benefits: Health, Dental, Vision and 401K
Job Description:
As the team’s Content Operations Manager, you’ll play a key role in building a best- in-class content engine. You’ll not only drive our content publishing and optimization work, but also partner with colleagues across Content and the wider Marketing business to build and maintain the architecture and processes that set our content programs up for success.
Content Operations Manager Responsibilities:
- Manage Content Ops processes, workflows, and systems including DAM, project management instance, and content calendar
- Build and maintain documentation for processes and workflows, socializing these where necessary with cross-functional partners to ensure alignment and adherence
- Partner with Content Strategists to develop a steady cadence for auditing our in- market content and asset repository, leading optimization and updates to ensure accuracy and brand-consistency
- Project manage the development and execution of evergreen and campaign- based content initiatives, including building and maintaining workflows within our project management instance and liaising with partner teams to ensure the successful delivery of work
- Support Content Strategists on the development and management of our content architecture, taxonomy, and content journeys
- Partner with Content leadership and Data Science to track, analyze and report on the performance of our content programs
- Act as conduit between Content and Web team to facilitate eDicient content publishing/production across owned web properties
- Foster a culture of continuous improvement by proactively identifying and surfacing opportunities for optimization, eDiciency, and scalability across Content processes and systems
Content Operation Manager Requirements:
- 4+ years of content operations and/or content management experience
- High level of comfort with the hands-on management of content tools and systems, including CMS (publishing and optimizing content), project management platforms (building workflows and managing projects in Jira, Asana, Airtable, etc), editorial calendars, and DAM/content repositories.
- Excellent project management and organization skills — runs a tight ship in terms of their work, and is highly detail-oriented
- Highly collaborative with a proven track record of working closely with cross- functional stakeholders to achieve successful outcomes
- Results-oriented thinker who understands and is motivated by ambitious goals and KPIs Innately curious and eager to learn new things, with a bias for action
