The Clinical Intake Assessor is responsible for utilizing a client-focused, strength-based approach to identify client needs and help inform a client's care path, and clinical recommendations. Assessment results are intended to guide in the development of the client care path and treatment objectives when treatment is recommended.
Core Responsibilities & Essential Job Functions
- Conduct client screening to determine medical necessity of Behavioral Health Treatment including interviewing clients and caregivers to gather clinical and medical information
- Review relevant reports and documentation to inform clinical recommendations.
- Use working knowledge of assessing and addressing risk. Escalate high risk clinical concerns to supervisor.
- Write all reports and other clinical documentation in a professional and objective manner.
- Serve as a contact for clients and families and respond to all client inquiries within 2 business days; ensuring all client’s needs are met.
- Complete documentation regarding all interactions with the client, provider, and interdisciplinary team, using appropriate systems and procedures promptly, per agency policies.
- Supports Clinical Escalation Specialists and Client Case Manager and Provider Case Manager to address complaints and grievances by conducting client case reviews and client family outreach.
- Collaborate with providers regarding clinical concerns related to their client.
- Documents all client family complaints and grievances, and submits documentation to the Catalight Quality department, per policy requirements
- As appropriate, coordinate with CCS Clinical Case Managers to ensure appropriate BHT services.
- Participate in special projects and assist with additional duties/tasks as assigned by supervisor.
- Must adhere to all federal, state, and local laws/legislations as applicable as well as HIPAA laws and regulatory agencies.
Qualifications
Minimum Education, Experience & Training Equivalent to:
- California Licensed Mental Health Clinician.
- Working knowledge of assessing and addressing risk and dangerous behaviors.
- Master's degree from an accredited college or university in social work, marriage family therapy or counseling is required.
Knowledge & Skills:
- Able to conduct strengths based, client centered clinical screener and refer clients for clinically appropriate services.
- Sensitivity to working with an ethically, linguistically, culturally, and economically diverse population.
- A commitment to the values of the organization while demonstrating good judgement, flexibility, patience and discretion when dealing with confidential and sensitive matters.
- Familiarity with the field of ABA, BHT, and knowledge of other community resources and agencies that serve this population preferred.
- Consistent demonstration of good judgment and decision-making skills while maintaining the highest level of confidentiality and discretion.
- Able to appropriately interpret and implement policies, procedures, and regulations.
- Knowledgeable in Microsoft Office (Outlook, Word, Excel, etc.)
- Ability to work in a fast-paced environment while effectively multitasking.
- Ability to work with various individuals across all levels within the organization.
- Ability to effectively de-escalate clients and families
- Demonstrated expertise in crisis management.
- Manage day-to-day responsibilities with or without supervision.
- Excellent verbal and writing communication skills.
- Strong interpersonal skills (i.e. advanced listening techniques: empathic, active and reflective listening)
- Strong client focused approach (i.e. ability to set clear boundaries and advocate for client/family needs)
- Strong time management and organizational skills.
- Must be highly detail oriented.
- Ability to work successfully on an interdisciplinary team.
- Must be available Monday through Friday and able to conduct assessments in designated time blocks.
Physical Requirements:
- Must be able to communicate effectively within the work environment, read and write using the primary language within the workplace.
- Visual and auditory ability to work with clients, staff and others in the workplace continuously.
- Frequent speaking and listening (25-75%) to clients, staff, and others in the workplace.
- Utilize computer and cell phone for effective communication.
- Ability to stand or sit for extended periods of time.
- Frequently speaking and listening to clients, staff, and other professionals in meetings and on the phone.
- Frequent sitting and maintaining close visual attention to write reports and work at the computer.
- Visual and auditory ability to work with clients, staff and others in the workplace continuously.
- Ability to utilize computer and cell phone (iPhone).
- Frequent proofreading and checking documents for accuracy.
- Must be able to communicate effectively within the workplace, read and write using the primary language within the workplace.
Conditions of Employment
- Ability to obtain and maintain criminal record clearance through the Department of Justice (DOJ). The People & Performance Department must analyze DOJ/FBI live scan reports in accordance with applicable Federal, State, and Local laws, as well as fitness for the position.
- Ability to obtain and maintain clearance through the Office of Inspector General.
- Must attend any required training.
Time Type:
Full time
Compensation:
$90,000 - $110,000 Annually
The statements contained in this job description reflect general details as necessary to describe the principal functions of this job. It should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned, including work in other functional areas as deemed fit for the organization.
Catalight is an equal opportunity employer.