Job Description
Looking for a UX Researcher with 4-5 years of experience for a 6-month contract role.
Sage Network is a flagship technology and it's key to realizing our ambitious technology vision. It is purpose-built to knock down barriers so that everyone can thrive, and it's helping to make Sage the trusted network for small and mid-sized businesses.
Sage Connect is the flagship app of the Sage Network, simplifying and accelerating workflows all in one place with:
Accounts payable and accounts receivable workspaces
Transactional email templates
GenAI-powered suggested response
Collections management
Approvals management
Receivables and payables aging
And with Customer Account Portal, E-Invoicing and Network Directory in one app, customers can save time, increase their productivity, improve their cash flow and manage business connections in one place.
Must have:
- 4-5 years of UX Research that include interviewing and synthesizing data.
- Strong research skills, need to be able to provide case studies and portfolio.
- Need strong Project Management skills and must have experience owning the project. This is a very hands-on role.
- Strong analysis skills
- Experience with Pendo AI.
- Experience creating Net Promoter Score (NPS) Surveys.
- Experience with Aha! is a huge plus.
*Support the existing research team with interviews and data synthesis.
- Operations - scheduling user interviews, building user pools, onboarding those users, and
synthesize the data from the studies.
- Responsible for adopting customers and following them through the user experience to be able
to analyze processes and make changes, to support the User Centric organization.
- Need to be able to cross collaborate and communicate effectively.