Procom, on behalf of our esteemed client, is seeking an experienced
IT Infrastructure Engineer The successful candidate will possess a strong background in Windows, Linux, middleware services, and database systems, and will play a critical role in ensuring the seamless operation of the client’s IT infrastructure. This role involves collaboration with various internal teams to design, implement, and maintain high-quality software and services, as well as providing advanced performance management and troubleshooting for mission-critical systems.
Key Responsibilities
- Operational Excellence: Manage IT infrastructure work packages and ensure the successful delivery of project milestones by working collaboratively with cross-functional teams, including IT Infrastructure, Network Services, Service Support, and IT Operations.
- Systems Oversight: Provide expert guidance to Application Development and Business Unit teams to ensure that software and services are designed, tested, documented, implemented, and maintained in alignment with organizational standards.
- Performance Management: Deliver Tier 3 support for proactive and reactive service and performance management of mission-critical systems. Respond to real-time performance alerts and ensure prompt resolution of performance issues.
- Ongoing Analysis: Conduct ongoing analysis of performance data to identify current and future performance challenges, ensuring timely intervention and problem resolution.
- Technology Deployment: Oversee the selection and deployment of technology solutions, improve processes, and contribute to building and retaining a motivated and skilled team.
- Patch Management: Develop and maintain a robust patch management strategy to ensure a secure computing environment.
- Infrastructure Planning: Plan, design, and manage infrastructure technologies that support complex and heterogeneous corporate data and voice infrastructures.
- Process Improvement: Identify and implement improvements in existing processes to enhance efficiency and performance across the organization.
- Documentation and Training: Develop, maintain, and present process guidelines, and provide training as necessary to ensure compliance with operational procedures.
- System Administration: Perform system administration duties on various software platforms and applications, ensuring optimal performance and security.
- Collaboration: Work closely with management to enhance financial efficiency and support the organization’s goals and objectives.
- Support: Assist users in resolving system issues and maintenance concerns, providing expert-level troubleshooting and support.
- Industry Trends: Stay informed of industry trends and emerging technologies, recommending and implementing updates as needed.
Qualifications
- Infrastructure Expertise: Extensive experience in infrastructure management, providing technical and analytical solutions to support operational units.
- Systems Administration: Proven experience in system administration, with a focus on managing complex infrastructure environments.
- Technical Proficiency: Strong knowledge of Windows, Linux/Unix, middleware services (Apache, Tomcat, IIS), SQL/Oracle, and Azure Cloud environments.
- Analytical Skills: Exceptional problem-solving abilities, with the capability to conduct root cause analysis and resolve complex issues in a timely manner.
- Process Improvement: Demonstrated ability to identify and implement process improvements that enhance operational efficiency.
- Communication Skills: Strong verbal and written communication skills, with the ability to effectively engage with various levels of personnel across the organization.
- Multitasking and Time Management: Ability to manage multiple assignments simultaneously in a fast-paced environment while meeting critical deadlines.
- Technical Knowledge: Familiarity with data communications, telecommunications, compute virtualization, storage virtualization, and hypervisors.
- Field Flexibility: Willingness to work across various environments, including field locations, construction centers, and corporate offices.
- On-call Support: Willingness to provide on-call production support on a rotating basis.
Education Requirements
- Bachelor’s Degree in Computer Science, Business Computer Systems, Management, or a related discipline is required.
About Procom
Procom is a leading provider of staffing and workforce solutions, committed to matching top-tier talent with our clients' needs. As a trusted partner, we deliver tailored solutions that drive business success.
If you meet the qualifications and are excited about this opportunity, we invite you to apply through Procom for consideration by our client.