Red Oak Technologies is a leading provider of comprehensive resourcing solutions across a variety of industries and sectors including IT, Marketing, Finance, Business Operations, Manufacturing and Engineering.
Our client is a large grocery company. They are looking for a Sr. Product Manager - Loyalty Operations to join their team. This role is a CONTRACT position. Position will be HYBRID. Candidates must be residing within commutable distance of Pleasanton, CA to be considered.
**Hybrid Role**
**2 days in the office (Tuesday & Thursday), remaining 3 days remote**
**Previous experience in Customer Rewards or Customer Loyalty programs highly preferred**
Position Duties:
- Champion the needs of customers, Divisions, business teams, stakeholders throughout the development process,
- Ensuring that what is delivered meets the original goals and objectives of the project.
- Coordinate with engineering teams to assess scope and technical solution.
- Create and manage a product backlog of user stories for UX/Design and Engineering to execute projects
- Work with User Experience & Design teams to create mock-ups and finalized designs for your concepts.
- Write user stories as a part of the product development lifecycle that:
- Directly support primary objectives of the project
- Are appropriate in size for iterative development
- Include clear and specific acceptance criteria
- Consider dependencies on other stories and/or projects & initiatives
- Use analytics to determine future opportunities and generate learnings
- Research competitors, best practices and gather industry knowledge to help the Digital Loyalty team with other experiences and products.
- Support Division Games operation activities
Position Requirements:
- Bachelor’s degree in Business with a focus on information technology or product management
- 3-5 years of experience as a Product Manager within an Agile environment. Candidate must have experience with large organizations.
- Previous e-commerce experience strongly preferred, web or mobile apps.
- Experience within grocery industry and an understanding of CPG-Grocer relationship preferred but not required.
- Have worked in an agile development environment, with teams consisting of product, program management, engineering and UX/design.
- Experience with preparing spreadsheets and data files and providing them to development teams.
- Excellent written and verbal communication skills and must have experience presenting concepts/ideas to senior management for feedback and approval.
- Experience with A/B testing and or web experimentation
- Have experience defining a product from scratch and communicating requirements directly with engineering teams
- Ability to operate in areas of uncertainty and ambiguity.
- Experience working with JIRA/Confluence, Figma or equivalent product/design software
- Experience with coupons, rewards points, API’s, working with complex systems and dependent teams is a big plus.
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Note: Compensation rates are based on years of experience and/or level of skills relevant to the opportunity.