Who We Are
Serendipity is a Platinum HubSpot Agency, specializing in B2B revenue operations and growth marketing. Serendipity is relentlessly focused on driving revenue for our clients, helping bridge the gap between marketing and sales. Services include: HubSpot implementation, ongoing revenue operations support, sales funnel building, marketing and a host of creative content (website development, content creation, etc.).
Position Overview
As a Customer Success Manager (CSM) at Serendipity, you will play a pivotal role in ensuring the long-term success and satisfaction of our clients. The CSM is the primary liaison between the agency and its clients, driving results by leveraging HubSpot tools, providing strategic marketing insights, and having a deep understanding of B2B marketing landscapes. Your goal is to maximize client value by aligning our services with their business objectives, fostering long-term partnerships, and ensuring high retention and growth rates.
Values
Relational
- We laugh hard and often with our team and clients. We are dedicated to building relationships because we view business as an adventure worth taking together.
Growth
- We know in our core that Serendipity is one of the greatest places for us to grow personally and professionally. We never stop learning and evolving. We grow ourselves to grow the company and serve clients and the market better.
Guides
- We love seeing others succeed. We are honored to partner with our clients and we elevate their mission and vision. They are the hero of this story and we seek to serve them.
Candor
- We keep it real and address challenges openly, quickly and proactively. Success is the result of clarity. We will uncover every stone for growth, even when it is hard.
Responsibilities:
- Strive to learn and practice current best-in-class marketing and lead generation practices
- Manage communication with clients, including project management, receiving client approvals, and pitching innovative marketing recommendations
- Set project timelines and manage the development of creative materials within budget and on schedule, which could include video/photo production, web design, digital collateral, brand development, social media marketing, ad campaigns, email campaigns, and more.
- Collaborate and communicate effectively with internal teams and external contractors to facilitate clear strategies and insightful thinking
- Check that materials are error-free and on-brand for clients
- Ensure deadlines and service agreements are met
- Develop and maintain positive relationships with clients, making sure their needs and concerns are always met and addressed
- Create weekly and/or monthly reports that allow for precise analysis and insightful paths forward
- Continually examine the various stages of our client’s journey (launch, touchpoints, reporting, etc.) to identify and improve on gaps
- Analyze campaign performance data to identify opportunities for optimization
- Provide clients with forward-thinking growth ideas to drive their businesses forward
Other opportunities and responsibilities
- Play an active role in developing and achieving Quarterly Objectives and Key Results
- Help foster a company-wide culture of excellence
- Help ensure we are the best growth partner on the planet for our clients
A successful candidate will display these skills:
- A strong desire to be on the ground floor of a rapidly growing Revenue Operations Agency
- An interest in learning more about working in marketing and constantly changing market trends
- A team player with a positive attitude and a strong work ethic
- A strong desire to wear multiple hats and contribute in meaningful ways
- HubSpot knowledge base or interest in becoming a Hubspot expert
- Attention to detail
- Organizational and time management skills
- Self-motivation
- Excellent written (copyrighting) and verbal communication skills
- Strong problem solver
- HubSpot knowledge is a big plus
- Interest in web design/development is a plus
Qualifications required:
- 1-2 years relevant experience in marketing (ie: internships, part-time, etc)
- Full-time availability
To apply, please send your resume and responses to the questions below to luke@myserendipitysales.com and meghan@myserendipitysales.com:
1. Why do you want to work for Serendipity?
2. Why do you think you would be a good fit at Serendipity?
3. In what ways would you make Serendipity better?
