Job Title: Scheduler - Richmond Center - Remote | WFH
Job Overview
Join our esteemed organization, a premier provider of communication services tailored for the deaf and hard of hearing communities. As a Scheduler, you will be instrumental in enhancing operational efficiency through outstanding scheduling and analysis. Your professional demeanor and commitment to service excellence will enable you to cultivate meaningful relationships with clients in the community interpreting services sector.
Key Responsibilities
- Facilitate customer acquisition and retention for onsite community and video remote interpreting services.
- Ensure seamless daily operations by effectively negotiating and communicating with clients, accurately processing job requests, coordinating interpreter schedules, and delivering exemplary customer service.
- Manage the scheduling of interpreters (both staff and independent contractors) to guarantee appropriate coverage for Video Relay Service (VRS), Video Remote Interpreting (VRI), and onsite community interpreting assignments.
- Maintain a detailed database of qualified, trained interpreters available for VRS, VRI, and Community Interpreting.
- Collaborate with the center team in an office setting to support various operational lines.
- Keep management promptly informed of any scheduling-related challenges or unusual circumstances.
- Provide data entry and organizational support to management as necessary.
- Offer interpreting services as needed for center operations, including VRS, VRI, and onsite assignments.
- Assist fellow team members and other functions within the workforce management department.
- Undertake additional duties and special projects as assigned.
Required Skills
- A minimum of two years of experience in workforce scheduling.
- Proficiency in database management and advanced skills in Microsoft Office, particularly Excel.
- Basic data entry capabilities.
- Familiarity with RID/NAD and other interpreting issues is advantageous.
- Ability to excel in a fast-paced work environment.
- Exceptional organizational and communication skills.
- Strong attention to detail and accuracy.
- Capacity to work independently with minimal supervision.
- Self-motivated and quick to adapt to new tasks.
- Effective team player; experience as a sign language interpreter is a plus.
Qualifications
- Two years of relevant experience in workforce scheduling.
Career Growth Opportunities
As an integral member of our team, you will have the opportunity to advance your career and develop professionally within our organization, which is dedicated to fostering personal and professional growth.
Company Culture And Values
We pride ourselves on cultivating an inclusive and dynamic work environment where every team member contributes significantly to our mission of enhancing communication access. Our values of professionalism and courtesy guide our interactions with clients and colleagues alike.
Employment Type: Full-Time