The Inside Sales/Customer Service Representative is responsible for executing the "lead lifecycle" of the sales process: Executing the "Lead Lifecycle": Lead Generation: This is the initial stage where a potential customer first comes into contact with our business. This could be through various channels such as marketing campaigns, advertisements, social media, referrals, or other forms of outreach. Lead Nurturing and Qualification: At this stage, the potential customer shows some interest but is not yet ready to buy. The focus here is on building a relationship with the lead, providing them with valuable information, nurturing them through targeted marketing efforts, and qualifying them as a potential prospect. This is done to keep them engaged and move them further down the sales funnel in order to get them to set an appointment. Lead Conversion: Here, validated leads are converted from interest to a prospective customer and an appointment is set. Stay with the lead through their conversion to prospect and assist that Sales force in converting to an Approved client. Post-Purchase: After the sale, the focus shifts to customer retention, cross-selling, or up-selling. This involves maintaining the relationship, ensuring customer satisfaction, and potentially converting them into repeat customers or brand advocates. Customer Interaction and Sales Execution: Engage with customers (Home Owners and Businesses) through various channels to understand their needs and provide relevant product or service information. Employ sales techniques to achieve targets, including presenting products, setting appointments, upselling, and closing deals. Process and manage customer orders and ensure accurate record-keeping of customer interactions and transactions. Service Excellence and Issue Resolution: Address customer inquiries and complaints with appropriate solutions, ensuring timely follow-up and satisfaction. Maintain a high level of product and service knowledge to offer accurate and helpful information. Adhere to all company policies and legal guidelines in customer interactions and service delivery. Performance Management and Team Collaboration: Monitor personal sales and service performance metrics, striving to meet or exceed all SLAs. Collaborate with team members to achieve collective goals and share best practices. Provide management with feedback on customer insights, market trends, and potential opportunities for new products or services. Key Responsibilities Embodies the Tadlock Why Statement and lives the Tadlock Values. Ensures that they provide world-class customer service, and in upholds "Why Statement" in all aspects of their duties and responsibilities. Maintains branch oriented goals Sets the example for Responsibility, Integrity, Purpose Driven, and Excellence. Responsible for other duties as assigned to ensure the effective management and operating capabilities of the Company's overall Sales and Marketing function Skills, Knowledge and Expertise Ability to operate a multi-line phone system Excellent customer service skills Strong data-entry skills Tadlock Roofing was founded in 1980 with a goal and mission to make a difference in the lives of our fellow employees, to make a difference in the communities in which we live and serve, and to make a difference in our industry. We are a company that values teamwork, honesty, and integrity. Benefits Offered: Health insurance Dental insurance Vision insurance Vacation & sick leave Referral program 401(k) 401(k) matching
