The Business Analyst is responsible for interfacing between the product team and the technical teams. This position gathers the requirements from various stakeholders, including internal people and external customers, breaks the requirements down, aligns it with existing technical designs, and then creates detailed specifications for technical team members to complete.
ESSENTIAL FUNCTIONS AND BASIC DUTIES
Business Analysis - 50%
- Take business requirements from stakeholders and create detailed diagrams and documentation regarding business needs
- Break down business requirements into smaller work components
- Fully document the business needs from both a technical standpoint and a business standpoint
- Create gap analysis to determine what features require work and what features already exist for a new requirement
Project Management - 50%
- Create technical tickets with detailed requirements for software engineers
- Ensure that technical details are documented for each project and linked to business requirements
- Write technical acceptance criteria for work tickets
- Collaborate with technical architects to create engineering designs for new features
- Assist with project management tasks such as scheduling and planning
- Provide training and support for product team
- Collaborate with cross-functional teams to design, implement, and test solutions
SECONDARY FUNCTIONS (IF APPLICABLE)
- May work on special projects or other duties as assigned
SUPERVISORY/BUDGETARY/EXTERNAL COMMUNICATION RESPONSIBILITY
- Communicates with external vendors and service providers as needed
QUALIFICATIONS – EDUCATION, WORK EXPERIENCE, CERTIFICATIONS
- Bachelor's degree in Business Administration, Computer Science, Information Technology, or related field
- 5+ years of experience required
KNOWLEDGE, SKILLS, AND ABILITIES:
- Experience documenting requirements in Jira, Confluence or similar tools
- Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy
- Familiarity with Agile methodologies
- Excellent communication - skills both oral and written
- Proficiency in customer relationship management (CRM) software
- Ability to build and maintain relationships with potential clients
- Solid critical thinking and creative problem-solving skills
- Strong organizational and time management skills
- Ability to work independently and collaboratively
- Flexibility and adaptability to change
PHYSICAL, MENTAL, WORKING CONDITION, AND TRAVEL REQUIREMENTS
- Typical office environment - sedentary with typing, writing, reading requirements
- May be able to sit or stand
- Speaking, reading, writing, ability to use a telephone and computer
- Ability to exert up to 10 lbs. of force occasionally
- Ability to interpret various instructions
- Ability to deal with a variety of variables under only limited standardization