Solutions Architect
Raleigh, NC
3+ Months Contract
Job Description
SOLUTIONS ARCHITECT
The Select Group is currently hiring for a Solutions Architect to join as a resource for one of our clients within the Telecommunications industry that will be onsite in Raleigh, NC. This Architect will assess and evaluate current platforms and processes related to the entire revenue cycle, from the top of the funnel - through billing and service management, to identify issues and recommend optimization solutions. Therefore, the day-to-day involves process analysis (mapping the entire revenue lifecycle, identifying where issues are introduced in the system), platform evaluation (evaluating platform effectiveness, functionality gaps, and integration issues), and process mapping (understanding how billing, contracts, and services flow through the current system). The specific platforms this Architect should have a solid grasp on include Salesforce, Zuora, and ServiceNow. If this is something you are interested in please apply today!
SOLUTIONS ARCHITECT REQUIREMENTS:
- 5+ years’ experience as a Solution Architect or similar role with hands-on experience in Salesforce, ServiceNow, or Zuora
- Experience with internal assessments of customer billing platforms, tools, and process
- Previous experience with implementations of new billing platforms, tools, and processes
- Strong experience with Contract Lifecycle Management (CLM) platforms and its integration capabilities
- Solid understanding of REST/SOAP APIs, data integration, and middleware solutions
- Proven track record of designing and delivering complex, enterprise-level cloud solutions
- Experience in configuring Salesforce flows, approval processes, and automation
- Ability to communicate complex technical solutions to non-technical stakeholders effectively
- Strong problem-solving skills and attention to detail
PLUS SKILLS:
- Salesforce certifications such as Certified Application Architect or Certified Technical Architect
- Knowledge or experience with Malbek
SOLUTIONS ARCHITECT RESPONSIBILITIES:
- Design and architect integrated solutions leveraging Salesforce, ServiceNow, and Zuora addressing business challenges and streamline operations
- Lead technical design sessions, providing detailed solution architecture, implementation plans, and configuration guidance
- Collaborate with stakeholders to gather and analyze requirements, ensuring solutions are aligned with business objectives
- Define data models, workflows, and integration strategies between Salesforce, Malbek (Contract Lifecycle Management), and Zuora (Subscription Billing & Revenue).
- Ensure scalability, security, and performance of the implemented solutions
- Develop and maintain technical documentation, including architecture diagrams, configuration guides, and best practices.
- Work closely with development teams to ensure proper implementation of the designed architecture
- Troubleshoot issues, optimize existing solutions, and provide technical leadership during project delivery
- Stay current with new features and releases across Salesforce, Malbek, and Zuora to provide recommendations for continuous improvement
- Mentor and guide technical teams, ensuring adherence to architectural best practices