Fresh Dining Concepts (FDC) is the leading Franchisee of GoTo Foods – the Franchisor for Auntie Anne's, Carvel, Cinnabon, and Jamba Juice. We have locations across the United States and are looking to add to our amazing team!
FDC is a dynamic and growing small business that values innovation, efficiency, and customer satisfaction. We are seeking a skilled and proactive IT Manager to oversee our technology infrastructure, ensuring it aligns with our business needs and supports our growth. This role is ideal for a hands-on professional who is eager to take ownership of our IT operations and contribute to our ongoing success.
We are in office 100%. Only local candidates already within a commuting distance to Coral Gables will be considered.
To our friendly Recruiting Agencies - we are sourcing this position internally! No calls please.
Position Summary
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The IT Manager will be responsible for managing and maintaining FDC’s IT infrastructure, including network management, hardware and software maintenance, cybersecurity, and technical support. This role requires a hands-on approach, as the IT Manager will be actively involved in day-to-day operations, troubleshooting, and project implementation. The ideal candidate will have a strong technical background, excellent problem-solving skills, and the ability to work independently in a fast-paced environment.
Key Responsibilities
IT Infrastructure Management:
- Oversee and maintain FDC’s IT infrastructure, including networks, workstations, and cloud services.
- Ensure all systems are running efficiently and securely, with minimal downtime.
- Manage and maintain backup systems and disaster recovery plans.
Technical Support:
- Provide hands-on technical support to employees, troubleshooting hardware, software, and network issues.
- Respond to and resolve IT-related incidents and service requests promptly.
- Assist with the installation, configuration, and maintenance of IT equipment.
- Design and manage backup and disaster recovery solutions using tools like Veeam, Acronis, or native Windows/Linux backup utilities to ensure data integrity and availability.
Cybersecurity:
- Implement and maintain cybersecurity measures to protect Fresh Dining’s data and systems.
- Monitor and manage firewalls, anti-virus software, and other security tools.
- Conduct regular security audits and vulnerability assessments.
Software and Hardware Management:
- Oversee the procurement, installation, and maintenance of software and hardware.
- Ensure all software licenses are up-to-date and comply with legal requirements.
- Evaluate and recommend new technology solutions to improve business operations.
Project Management:
- Lead IT projects from planning through implementation, ensuring they are completed on time and within budget.
- Work closely with other departments to understand their IT needs and provide solutions that enhance productivity.
- Manage with vendors and service providers to procure IT hardware, software, and services, negotiating contracts and ensuring timely delivery and support.
IT Strategy and Planning:
- Develop and implement an IT strategy that aligns with Fresh Dining’s business objectives.
- Stay current with industry trends and best practices to continuously improve IT operations.
- Prepare and manage the IT budget, ensuring cost-effective use of resources.
Qualifications
- Bachelor's degree in computer science or relevant field
- 5+ years of IT Management experience required
- Strong working knowledge of network management, server administration, and cloud computing.
- Experience in information technology space and solving various software and hardware problems
- Proficiency in managing Windows/Linux environments, including O365, DNS, DHCP, and VPNs.
- Working knowledge and experience in cybersecurity tools and practices, including firewalls, anti-virus software, and encryption.
- Demonstrated ability to troubleshoot complex technical issues and provide effective solutions.
- Strong communication skills, with ability to explain technical concepts to non-technical users.
- Experience working with Managed Services Providers (MSP).
Personal Attributes
- Problem-Solver: Ability to diagnose and resolve complex technical issues efficiently.
- Leadership: Strong leadership skills with the ability to manage and mentor a small IT team or work independently.
- Communication: Excellent verbal and written communication skills, with the ability to convey technical information to non-technical stakeholders.
- Adaptability: Ability to thrive in a dynamic environment, managing multiple tasks and projects simultaneously.
What We Offer
- Competitive salary and benefits package.
- Opportunity to make a significant impact on Fresh Dining's technology direction.
- A supportive and collaborative work environment.
- Professional development opportunities.