Job Title: Call Center Project Manager - Remote | WFH
Job Overview
We are excited to invite applications for the role of Project Manager - Call Center, where you will lead a skilled and innovative team in support of a global telehealth initiative for federal programs. This position offers a remarkable chance for a proactive leader to contribute significantly to a transformative telehealth program.
With over 25 years of expertise, our organization is dedicated to large-scale health IT projects that serve federal government agencies including the Centers for Disease Control (CDC), Centers for Medicare and Medicaid (CMS), Defense Health Agency (DHA), and National Institutes of Health (NIH). Our mission revolves around delivering advanced management and technology solutions that enhance the quality of life and work for our stakeholders.
Key Responsibilities
- Collaborate with cross-functional teams and stakeholders to design and implement effective service solutions and business cases.
- Translate business strategies into actionable work programs and streamlined processes.
- Contribute to the development of high-level project planning and management strategies.
- Take charge of the design and delivery of technology solutions that meet business objectives.
- Oversee the execution of programs, projects, and key processes to ensure efficient implementation.
- Prepare and deliver monthly Program Management Reviews to keep stakeholders informed.
- Define business functions that align with client goals and consistently fulfill performance expectations.
- Lead reporting activities and maintain transparent communication with clients.
- Develop comprehensive status reports, manage project scope and budgets, and proactively address risks and conflicts.
- Serve as the primary point of contact between technical teams and stakeholders.
- Encourage a positive team environment by monitoring workloads and promoting collaboration.
- Build and sustain strong relationships with senior-level clients to ensure satisfaction.
- Engage in various functions such as proposal management, writing, editing, and pricing to support overall growth.
Qualifications
- Bachelor's degree in Business, Information Technology, or a related field (or equivalent experience).
- Minimum of 5 years’ experience managing multiple call centers, demonstrating proven success in project delivery.
- Comprehensive understanding of URAC Health Call Center Standards, along with expertise in customer service, performance evaluation, and process improvement.
- Exceptional interpersonal and communication skills, with a capability to lead large teams effectively.
- Proven experience in training and coaching staff, particularly in high-volume environments.
Career Growth Opportunities
This role provides avenues for professional advancement, allowing you to engage in diverse functions that support organizational growth and enhance your skill set.
Company Culture And Values
Our company thrives on a culture of teamwork, innovation, and excellence. We value collaboration and support a work environment where ideas are welcomed and contributions are appreciated. By joining our team, you will be part of a mission-driven organization committed to making a difference in the healthcare sector while enjoying a flexible remote work setting.
Employment Type: Other
