Salary is 130k to 150k
As a Shopify/Netsuite Developer, you will be responsible for developing, customizing, and maintaining our Shopify and Netsuite platforms, as well as providing exceptional technical support to our users. Your role will ensure that users can effectively leverage our systems, enhancing their operations and overall satisfaction. This position requires a unique blend of technical expertise, strong support skills, and experience with cloud platforms.
Key Responsibilities:
- Develop and maintain Shopify stores, including theme customization and app integration, with a strong focus on user experience.
- Customize and enhance Netsuite functionalities to align with business requirements and user needs.
- Provide top-tier technical support for Shopify and Netsuite users, addressing inquiries and resolving issues efficiently and empathetically.
- Act as the primary point of contact for user support, ensuring timely follow-ups and clear communication throughout the resolution process.
- Collaborate with cross-functional teams to gather requirements, implement solutions, and improve workflows.
- Create and maintain comprehensive documentation and training materials to empower users and enhance their understanding of platform features.
- Conduct training sessions and workshops to help users maximize their use of Shopify and Netsuite functionalities.
- Monitor system performance, identify areas for improvement, and suggest optimizations to enhance user satisfaction.
- Support the integration and maintenance of cloud platforms (AWS, Azure, or GCP) as they relate to Shopify and Netsuite functionalities.
- Stay up-to-date with the latest trends and best practices in Shopify and Netsuite development, user support, and cloud technologies.
Qualifications:
- Proven experience in Shopify development (themes, apps, Liquid coding).
- Strong knowledge of Netsuite ERP and SuiteScript development.
- Demonstrated experience in troubleshooting and providing user support for eCommerce platforms.
- Experience with cloud platforms such as AWS, Azure, or Google Cloud Platform (GCP).
- Proficient in HTML, CSS, JavaScript, and other relevant web technologies.
- Excellent problem-solving skills with a customer-oriented mindset.
- Strong communication skills, both written and verbal, with the ability to explain technical concepts in an accessible manner.
- Ability to work independently, manage multiple projects, and prioritize tasks effectively.
Preferred Qualifications:
- Experience with API integrations and third-party applications.
- Familiarity with Agile development methodologies.
- Relevant certifications in Shopify, Netsuite, or cloud platforms.