The Medical Insurance Collector will manage insurance follow-ups and resolve claim denials to ensure timely and accurate reimbursements. This role serves as a critical liaison between insurance companies, patients, and internal departments to ensure a smooth billing process and effective resolution of outstanding accounts. The role is divided into three levels (I, II, III) based on experience and responsibilities.
Key Responsibilities by Level:
Collector Level I:
- Operate billing and insurance systems accurately to complete assigned tasks.
- Contact insurance carriers to follow up on claims and resolve outstanding issues.
- Maintain accurate and complete notes on collection activities for all accounts.
- Handle incoming calls from insurance carriers and patients professionally.
- Ensure timely processing to meet reporting and cash collection deadlines.
- Assist team members in achieving daily and monthly goals.
- Maintain compliance with all company policies, including punctual attendance.
Key Results:
- Meet and exceed production goals.
- Maintain effective communication with staff and management.
- Demonstrate competency with computers, calculators, phones, and office equipment (90% proficiency).
- Adapt to business changes effectively.
