Title: Associate, Product Manager – First Insight Retail AI Solutions
Location: Pittsburgh, PA and/or Remote
About Us:
First Insight is the global leader in Voice of the Customer (VoC) and AI solutions for retail. Since 2007, we’ve delivered predictive analytics and AI technologies that help retailers and brands make smarter decisions. Our platform combines the power of AI with real-time customer feedback to provide actionable insights, enabling businesses to anticipate trends, optimize product assortments, and maximize profitability.
We work with some of the world’s largest brands, helping them stay ahead of trends and deliver what customers truly want. As we scale, we are seeking an Associate, Product Manager to drive the strategy, development, and success of First Insight’s Retail AI Solutions. If you’re passionate about AI, retail, and cutting-edge technology, this is the role for you.
The Role:
As the Associate, Product Manager for First Insight’s Retail AI Solutions, you’ll own the product roadmap and strategy. You’ll collaborate with cross-functional teams to develop innovative solutions, ensure customer needs are met, and keep First Insight at the forefront of retail analytics. This role is for a self-motivated leader who thrives in a dynamic, fast-paced environment and is ready to take ownership of a high-impact product.
Key Responsibilities:
- Product Strategy & Roadmap: Gather and prioritize product requirements from internal and external sources. Develop and maintain a product roadmap that aligns with market trends, customer needs, and business objectives
- Cross-Functional Collaboration: Work closely with engineering, design, marketing, and customer success teams to relay feedback and ensure smooth product development and launch processes
- Customer-Centric Development: Conduct customer interviews, analyze feedback, and use these insights to drive product enhancements. Manage customer-specific commitments and ensure customer needs are fully reflected in product development
- Competitive Analysis & Strategy: Regularly perform competitive analysis and ecosystem research. Use these insights to inform product strategy and keep First Insight ahead of market demands
- RFP/RFI Management: Review and interpret RFP/RFI requirements. Write and review technical proposals to support sales and analyst processes
- Documentation & Go-to-Market Alignment: Document product capabilities and features. Ensure alignment with the company’s go-to-market strategy and provide clear materials for marketing, sales, and customer success teams
- Sales Enablement: Develop sales tools, training materials, and content for new product launches, equipping the sales/customer success teams with the necessary resources to communicate product value effectively
- Portfolio Management: Oversee the management of First Insight’s product portfolio, including web and mobile applications, APIs, and external system integrations
Qualifications:
- 5+ years of product management experience in technology-driven environments, with a focus on B2B SaaS products
- Experience with AI, Gen AI, predictive analytics, or similar technologies
- Proven ability to lead cross-functional teams and manage complex product portfolios
- Attention to detail and deadlines
- Ability to translate and present complex solutions in a business-friendly and user-friendly language
- Strong analytical, problem-solving, and communication skills are essential
- Ability to effectively prioritize and execute tasks in a high-paced environment
- Familiarity with Agile methodologies
- Experience with project management software; Wrike or Jira is a plus
- Bachelor’s degree in a relevant field; advanced degree or MBA is a plus
You, If We're Lucky:
- Creative Thinker: You bring fresh ideas and aren’t afraid to take calculated risks to drive innovation
- Tinkerer at Heart: You enjoy getting hands-on with design, data analysis, and customer engagement
- Unique Perspective: We value diverse backgrounds and out-of-the-box thinkers—whether your experience fits perfectly or not
Look us up! www.firstinsight.com
Must be eligible to work in the US
This role will enjoy a competitive base salary, with a strong bonus structure.
First Insight offers generous employee healthcare coverage; 401K with company match; employer-paid life and long-term disability insurance; and a generous Paid Time Off (PTO) package including paid holidays and sick days.
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