Job Description – UI/UX Researcher
System Soft Technologies is a premier technology company providing exceptional consulting services and solutions that drive innovation, enhance business value, and boost competitiveness. For over 25 years, we have built trusted partnerships with our clients, helping us grow into a $200MM+ enterprise. With the collective resources of over 1,200 associates covering the full spectrum of IT expertise, we anticipate and meet the unique needs of our clients, consistently delivering exceptional quality that exceeds expectations.
Why System Soft Technologies?
At System Soft Technologies, we are united by diversity, inclusion, transparency, respect, integrity, and a deep passion for our clients and team members. Our growth is fueled by your professional development as we collaborate, share ideas, innovate, and invest in our future together. By building meaningful partnerships with our people, we embrace a common purpose to amplify ambitions, expand horizons, and exceed our goals. This synergy keeps us agile, ahead of the competition, and leaders in our industry. Our continued success starts with you.
Job Description:
We are looking for an experienced UX Researcher to foster data-driven decision making throughout the product lifecycle. The ideal candidate enjoys solving complex problems, collaborating cross-functionally, and bringing a voice to the users.
Requirements:
• Plan and execute qualitative and quantitative user research using an array of research techniques
• Analyze user’s behavioral and attitudinal data to uncover customer pain points and unmet needs
• Ability to conduct a range of research methods including user interviews, usability testing, surveys, ethnographic studies, contextual inquiry, and concept testing
• Synthesize and present research findings in context
• Leverage human centered design principles to develop journey maps, user personas, and jobs to be done
• Work closely with Product, Design, and Development teams to regularly integrate user feedback into the product design and development process
• Ability to accurately scope research initiatives by collaborating with stakeholders
• Leverage existing data and ability to tie insights to analytics
• Work in a SAFE Agile environment, coordinating projects by sprints
• Ability to work effectively both individually and as part of cross-functional teams
• Effectively manage vendor partner relationships ensuring that output meets internal expectations
Responsibilities:
We are looking for an experienced UX Researcher to foster data-driven decision making throughout the product lifecycle. The ideal candidate enjoys solving complex problems, collaborating cross-functionally, and bringing a voice to the users.
Qualifications
• 3+ years of experience with UX Research
• Bachelors or advanced degree in Human-Computer Interaction, Interaction Design, Cognitive Psychology, Computer Science, Visual Design, or similar field
• Solid understanding of wireframes, storyboards, user flows, process flows and site maps
• Experience with unmoderated testing and prototyping tools
• Solid grasp on Human Centered Design
• Expert written and verbal communication skills and attention to detail
• Portfolio demonstrating your expertise and ability to articulate your process
• Positive attitude, collaborative spirit and openness to giving and receiving feedback
Experience
• Proven experience with HTML, CSS, and JavaScript with proficiency in Sketch, Photoshop, Illustrator or other visual design and wire-framing tools
• Minimum 3-5 years of experience in UX Research
• Education: Bachelors