Job Title: Systems Administrator - Remote
Job Overview: We are in search of a skilled Tier 1 & 2 IT Support Engineer to become a valuable member of our innovative IT team. In this role, you will engage with complex technical issues while providing unparalleled customer support. This position presents an outstanding opportunity for professional advancement in a dynamic and fast-paced environment.
Key Responsibilities
- Provide advanced troubleshooting and support for Microsoft 365, Entra, and Intune to our users.
- Ensure thorough documentation of procedures and system configurations.
- Deliver assistance through phone, email, and in-person at client locations.
- Participate in IT projects, including upgrades and migrations, with a focus on minimizing disruption.
- Manage escalated incidents to resolution, maintaining timely communication with users.
- Comply with security policies and standards throughout all support activities.
- Aid in optimizing the performance of IT systems.
Required Skills
- Proficient in Windows OS (knowledge of MacOS is a bonus).
- Strong understanding of networking protocols such as TCP/IP, DNS, and DHCP.
- Experience with Active Directory and virtualization technologies like Hyper-V.
- Familiarity with administration of Microsoft Office 365, Entra, Intune, and Azure Cloud.
- Basic scripting knowledge (PowerShell, Bash) is advantageous.
- Excellent analytical and problem-solving capabilities.
- Strong verbal and written communication skills.
Qualifications
- Education: An associate or bachelor's degree in IT, Computer Science, or a related field is preferred.
- Experience: A minimum of 3-5 years in IT support, particularly in Tier 1 & 2 or higher roles.
- Certifications: Preferred qualifications include CompTIA Network+, CompTIA Security+, Microsoft Certified: Azure Administrator Associate, or similar certifications.
Company Culture and Values: We foster a welcoming family-oriented culture that embraces the spirit of Aloha, promoting sharing and a positive impact in the community. As part of our team, you will engage in a collaborative and inclusive environment.
Career Growth Opportunities: This role offers numerous avenues for professional growth and development within the IT sector, enabling you to enhance your skills and embrace new challenges as you advance in your career.
Compensation And Benefits
- We offer a competitive salary along with a comprehensive benefits package designed to support your overall well-being and professional development.
- Benefits include health, dental, and life insurance, retirement plans, professional training reimbursement, and disability insurance.
- Flexible hybrid work schedule with remote support options and relocation assistance to San Antonio, TX.
Employment Type: Full-Time