As a Business Operations Assistant, you will be joining the world’s largest & most comprehensive clinical research organisation, powered by healthcare intelligence.

What you will be doing:

The PDO Business Operations Assistance services will primarily support the Global Trial Leaders (GTL) in all aspects of eMarketplace for PDO managed trials, both in-house and outsourced trials, and in working with all types of strategic partners and vendors. GTLs across therapeutic areas will be supported and the services will provide subject matter expertise in the financial system from the initial PO generation through trial/PO closures.

Services scope and deliverables include but are not limited to: initial requests in eMarketplace for POs for all new studies, working directly with procurement to maintain good status with payments and POs, invoice resolution, PO reassignments, PO tracking reports to study teams, analysis and follow-up on Change Orders and Notifications, including updating the PO amounts, and reconciliation with original work orders and subsequent change orders.

Additional services and deliverables may include support for the GTL in other systems such as; eMP Contracting, Request Navigator (HCC EMEA), Totality (Descriptive IDs only), system access requests for eMarketplace/Ariba, and study status reports for ICD, Lynx (EMEA), and Ariba.

Study specific budget management and documentation as it relates to vendor management and oversight of all POs, including finalization, distribution, and closeout.
Coordinate all eMarketplace/Ariba, eMarketplace Contracting, and Request Navigator activities.
Liaise with AskGS (Procurement, Accounts Payable, Totality) provide resolution to eMP/Ariba Issues, errors, and mismatches.
Request vendor submission of corrected invoices, associated credit memos, and work with Accounts Payable on invoice resolution and updating financial details in support of the GTL.
Complete PO migration and reassignment activities for applicable vendors.
Follow-up and report on internal and external outcome of meetings as it relates to a trials OOPs and update eMP requests as needed.
Maintain key eMP specific information including subject matter expert (SME) list, General Ledger (GL) codes, and Purchasing Units to provide guidance to GTLs.
Train and instruct stakeholders on eMP, eMarketplace Contracting, UCT, Totality, Request Navigator, and eMP End-to-End process.
Participate in GD initiatives as assigned.

What you need to have:

Associate degree (or equivalent) required and 2-3 years relevant work experience. Bachelor’s degree preferred; however, other relevant experiences and skills may be considered.
Excellent organization skills, excellent written and verbal communication skills. Excellent independent time management skills. Proven ability to plan and track deliverables and timelines.
Ability to work well in a dynamic environment and able to prioritize and respond to changing needs of the business.
Previous experience in working with Ariba (or similar) system
Experience with PO creation process
Financial/administrative background
Ability to work on multiple systems and understand how they connect
Proficient Microsoft Office applications and use of Internet, EXCEL, POWERPOINT, WORD
Located on East Coast
To qualify, applicants must be legally authorized to work in the United States, and should not require, now or in the future, sponsorship for employment visa status

Position is remote from home in US East Coast

What ICON can offer you:

Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent.

In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.

Our benefits examples include:

Various annual leave entitlements
A range of health insurance offerings to suit you and your family’s needs
Competitive retirement planning offerings to maximise savings and plan with confidence for the years ahead
Global Employee Assistance Programme, TELUS Health, offering 24-hour access to a global network of over 80,000 independent specialised professionals who are there to support you and your family’s well-being
Life assurance
Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidised travel passes, health assessments, among others

Visit our careers website to read more about the benefits of working at ICON: https://careers.iconplc.com/benefits

At ICON, diversity, inclusion & belonging are fundamental to our culture and values. Our rich diversity makes us more innovative which helps us better serve our people, patients, customers, and our communities. We're proud of our diverse workforce and the work we’ve done to become a more inclusive organisation. We’re dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know through the form below.

https://careers.iconplc.com/reasonable-accommodations

Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless – there’s every chance you’re exactly what we’re looking for here at ICON whether it is for this or other roles.

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Business Operations Assistant - Home Based (US East Coast)