Senior User Experience Designer Job Description

We are looking for a talented Senior User Experience (UX) Designer to join our digital transformation team.

The client is a government services provider, where you will have a chance to help improve and modernize the services that children with disabilities receive in the state of NC.

This position will work closely with the design lead, CX researchers, business analysts and developers in an agile team environment, and require engagement with various client stakeholders within our client and other service providers.

The UX Designer will be responsible for leading mixed-methods projects while working closely with cross-functional teams to champion the needs of users every step of the way.

Skills, Responsibilities, Experience

We are looking for someone with a heart for people, a head for business, and a passion for results. We expect the ideal candidate to bring the following attributes to the team:

4+ years of experience across user experience and service design programs and projects
Build a deep understanding of our client's business, their customers and culture.
Support execution of research studies, at times working closely with researchers.
Synthesize data from research studies and co-creation sessions to identify key insights and translate them into actionable opportunity areas.
Support the planning and facilitation of design sprints, co-creations sessions, and iterative prototyping.
Produce journey maps, workflow diagrams, conceptual designs, and interactive prototypes towards client needs and outcomes.
Understand and articulate value proposition for the creation and innovation of products and services.
Craft and tell compelling stories to communicate insights, opportunity areas, and concept designs to a variety of audiences.
Support the execution of new product and service experiences within client organizations.
Experience working with design thinking, lean, or agile UX management methodologies.

Your Qualifications

You are a trusted counselor to your clients.

You establish trust-based relationships with colleagues throughout the team.
You demonstrate empathy and good listening skills to gain credibility with clients.
You confidently communicate decision-making rationale to team members.
You can clarify success metrics and comfortably tie efforts toward delivering business value.
Your actions reflect a holistic, integrated understanding of our client’s organizational culture and constraints.
You appreciate product-level strategy.
You are an active planner and contributor of meetings.

You are an impact oriented problem solver.

You independently develop a fact base and hypothesis tree for a subset of the strategic problem.
You gather, analyze, and synthesize information to develop insights.
You participate in plan development, including timelines, owners, required investments, and expected results.
You prepare compelling presentations up to mid-level executive level with limited oversight.
You demonstrate integrative "systems thinking" in your work.
You develop the process/approach for tackling a strategy problem.
You anticipate problems and proactively work with team members to address them.

You are a knowledgeable practitioner of design.

You are a demonstrated expert in 1, strong in 2, capable in 1-2 of the following skills: interaction design, visual design, content generation, user research, service design, and facilitation.
You actively seek opportunities to deepen functional knowledge or industry knowledge.
You proactively engage in standard design processes and operational efficiencies.
You are confident in applying best practices to common design strategy problems.

You are a caring people leader.

You are an amazing collaborator with cross-functional peers.
You are a part of a team you’ve been assigned to, and when needed will stretch into a leadership role.
You are active in screening and interviewing candidates
You are trained on best practices of hiring interviews.
You build new networks of professional colleagues.
You refer people in your professional network for jobs.
You help others in your profession network find jobs.

You are an excellent time manager and communicator

You are a disciplined personal-time manager with an eye for detail.
You have impeccable integrity, a positive attitude, and a heart for people.
You are a collaborative team member with superior written and verbal communication skills.
You have a passion for results. You strive to work on complex issues with a strong sense of ownership and urgency.
You have a proven ability to execute at a high level in a remote environment, with consistent internet connectivity and daily schedule.
You are remote-first but flexible for travel, up to 25% of the time.
You have experience with the following tools: Miro, Mural, FigJam, Adobe CC, Figma, Jira, Confluence

Bonus Points For The Following

Experience managing design projects in healthcare, pharmaceuticals, and/or life sciences industries.
An advanced degree in social sciences, human factors, design, or another related field.

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