Introduction:

Our goal at Pivotree is to help accelerate the future of frictionless commerce. We will help lead this change over the next decade because we believe a future where technology is embedded intimately into all aspects of our everyday lives can benefit everyone and will shape the interactions with the brands we love. We will help shape the future of frictionless commerce by working together with some of the best brands in the world and some of the best people in the industry to leverage converging technologies that will make it possible to accelerate frictionless commerce faster than ever.

Pivotree provides services focused on the design, implementation, management, and maintenance of complex Commerce solutions for large enterprises. We provide the technical skills necessary to enable the effective use of technologies combined with the business context to leverage a solution to solve our clients' business challenges. We strive to fill the gaps in available technology with our own IP to reduce the barriers to adoption.

We enable inclusive, immersive and highly personalized experiences for our clients and their customers. We build our products with a view to productizing and scaling technology to lower the costs and reduce the risks of implementing and managing our integrated solutions. Each of our solutions starts with reliable and reputable e-commerce and MDM platforms, which run on enterprise grade cloud ecosystems that are customized to meet a variety of client needs, situations, and budgets. Over the next 10 years we will add new categories and capabilities that will define frictionless commerce ecosystems.

This is a journey of technology acceleration combined with consumer readiness and adoption. We are looking for people capable of adapting relentlessly to the rapidly evolving world around us.

Position Summary:

The Solution Engineer will work alongside our sales team, with current and prospective Commerce, Data and Digital clients across the globe. Your work will span ecommerce platforms, technologies, industries, and architectural patterns. Serve customers by identifying their needs; engineering adaptations of solutions, building effective demonstrations, participating in Proof of Value exercises and contributing to opportunities with your technical prowess. While predominantly focused on the ecommerce platforms, the role will also expand to support the entire end-to-end capabilities within global organizations that also include data, supply chain and other leading technologies such as AI.

Solution Engineers must be a trusted advisor asking specific business and technical questions to uncover a client’s requirements and align Pivotree product offerings and services to our customer and prospect needs. The ideal candidate will have superior communication skills, enjoy consultative selling, and have ecommerce experience and have deep understanding of complex ecommerce and digital enterprise solutions.

Roles & Responsibilities:

Understand the intersection between technology, customers, and business and how to shape conversations with the client to position the company’s solution as the ideal one
Map customer vision & requirements to specific digital products and solutions the lead the transition from the sales process to the delivery phase
Provide thought leadership, participation in relevant technical, industry bodies and events
Consult customer stakeholders on digital solutions and enterprise programs and build relationships
Stay abreast of current and emerging trends, unique opportunities and challenges of the space/markets and geographies in which clients operate, and how it affects clients’ business and initiatives
Partner with sales to plan, prepare and execute strategically to encourage prospective enterprise clients to invest in our innovative ecommerce solutions and services
Understand client requirements to best support them and provide optimally customized solutions
Contribute to team efficiency and ecommerce practice opportunity traction by covering aspects of technical requirements ECommerce Sales Specialist may not cover
Act as a subject matter expert (SME) during the sales process, becoming the glue between the application, technology, design and the final solution that meets the business needs of the client.
Scope, solution and facilitate estimated work for complex digital and eCommerce quotes to customers
Translate business and technical requirements into written proposals, quote/configurations, diagrams, and master service agreements
Oversee, create and deliver powerful presentations and demonstrations that clearly explain our proposed solution
Participate and oversee Proof of Value (PoV) exercises
Evangelize the uniqueness of our value proposition
Manage the technical aspects of SOW contracts and RFP / RFI responses
Aid the smooth transition of a customer from pre-sales to post-sales implementation
Work with Account Executives to cross-sell eCommerce solutions into our existing customer base
Documenting standards and updating Pivotree knowledge base with collateral to help accelerate customers through the sales cycle
Understand the voice of the customer and relay back customer feedback and industry trends to our product team and our partners.
Work with partners to understand and be able to demo their solutions. Build relationships with partners
Become a thought leader in eCommerce solutions and be able to communicate the differentiation of products and services that will give our customers a competitive advantage.
Effectively execute and promote Pivotree’s eCommerce Strategy including assessments and migration frameworks, IT/Digital Transformation, and Technical Onboarding activities
Foster a culture of connecting eCommerce to the business through a pre-sales lens

Key Skills and Competencies:

You have 5+ years’ experience in enterprise software or consulting services, working with IT and business teams in Global 1000 organizations. While you work independently, possibly from a home or remote office, you are also capable of collaborating with your peers across our organization, including sales, professional services, managed services and support, product management, PMO and other Solution Engineer consultants. A willingness to travel periodically is required. Specific qualifications, skills, and experience should include:

Enterprise software and services presales, comfortable selling into global-1000 organizations, managing multiple projects and deadlines across time zones and teams
Must be able to articulate the value of digital across different dimensions including flexibility, speed to market, cost control, dev ops, etc.
Deep experience in one or more of the following eCommerce platforms, SAP Commerce, VTEX, Shopifyplus, Oracle Commerce, Spryker, Salesforce Commerce, Commercetools, Adobe Magento, Elastic Path or BigCommerce
Knowledge of MDM Solutions like Stibo, Syndigo, Precisely, Informatica and Supply Chain Solutions like Fluent, Sterling, or Manhattan is a plus.
Ability to creatively explain and present complex concepts in an easy to understand manner
Knowledge of delivering frictionless commerce for organizations and how ecommerce fits into areas like cloud computing, master data management and governance, order management and fulfillment, customer relationship management and security.
Performance-driven and has a bias for action and results — an energetic, highly motivated person who relishes challenges and tirelessly pursues objectives. Proven track record in previous positions
Enthusiastic in learning and supporting other domains/technologies beyond ecommerce platforms such as data management, supply chain and other leading edge pivotree solutions
Excellent oral and written communication skills, fluency in English
Bachelor’s degreeBA/BS degree or equivalent (Information Technology, Computer Engineering, Computer Science or related field)
Willingness to travel (~20%)

Pivotree is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive and accessible workplace.

Pivotree jobs

VTEX Solution Engineer

Program Manager