POSITION: Director of Housing Services

REPORTS TO: Chief Program Officer

STATUS: Full-time, Exempt

COMPENSATION: $67,000- $72,000 per year

BENEFITS: Medical, Dental, Vision, and Life Insurance; Employee Assistance Program; and 403(b) retirement plan; Paid Holidays, Sick, and Vacation

LOCATION: Sacramento, CA (position not eligible for full-time remote work)

JOB SUMMARY:

The Director of Housing Services is responsible for developing, enhancing, and supporting the Center’s housing programs, including homelessness prevention and navigation services, 24-hour low-barrier transitional aged youth (TAY) emergency shelter, and 24-month transitional living program serving TAY victims of crime. They are responsible for program design, evaluation, grant reporting, and compliance and supervise a 10-14 person team that includes a Housing Manager, Case Managers, full-time and on-call Housing Advocates, a Housing Navigator, interns, and volunteers who work primarily in-person. This position serves on the Leadership Team and the Program Leadership Team, working collaboratively with their peers to achieve organizational goals and priorities. The Housing Services Department works in partnership with Center program staff, volunteers, stakeholders, and community members, to provide safe, affirming, stable, and sustainable housing and innovative support programs for LGBTQ+ TAY (ages 18-24) experiencing homelessness, leading to improved overall health outcomes.

ESSENTIAL FUNCTIONS:

1. Design and implement homelessness prevention, transitional aged youth emergency and transitional housing, and support services in alignment with the Center’s strategic plan and in collaboration with the CPO and Program Leadership Team.

2. Effectively lead and manage the Housing Services team to ensure good communication, collaboration with other departments, and support each team member’s professional development.

3. Manage program operations and exercise appropriate fiscal, legal, data capture, and grant reporting and contract oversight.

4. Serve as an effective advocate for LGBTQ+ people experiencing homelessness and ensure authentic community outreach and engagement that supports a culture of equity and inclusion within the housing programs and across the organization.

Program Design & Implementation:

1. Identify, create and implement high-quality TAY housing programming, case management systems, and life-skills curriculum for LGBTQ+ youth experiencing homelessness, built on best practices in the field, innovation, and sharing of resources.

2. Manage the Homelessness Prevention & Housing Navigation Program, Short-term Transitional Emergency Program (STEP) Shelter, and Transitional Living Program (TLP) to ensure unhoused LGBTQ+ youth and young adults are safe, stably housed, have their immediate and long-term needs assessed, and are fully supported through case management, robust resource knowledge and navigation, and wrap-around health, employment, and life-skill building services and enrichment activities.

3. Enhance housing and homelessness focused community resource directories, build relationships with affirming referral partners, particularly youth housing providers, and assist youth and families with resource navigation as needed.

4. Provide support and direction to staff providing direct services, including facilitation of collaborative case conferencing and housing placement.

5. Provide crisis intervention and direct client support as needed.

6. Develop and implement new initiatives including life-skill workshops, mental health and addiction recovery peer support, and family issue navigation.

7. Oversee the planning and execution of all homeless youth-focused events in collaboration or with technical assistance from the Event Director and Community Engagement Team.

8. Develop youth leadership and advocacy programs including internships, restorative justice programs, and other resident learning opportunities.

Leadership & Management:

1. In collaboration with the Housing manager, recruit, hire, inspire, motivate, and evaluate a team of committed and engaged early-career professionals to realize program goals with a high level of trust and integrity.

2. Support the Housing Manager’s supervision and oversight of Housing staff, interns, and volunteers to ensure 24-hour coverage.

3. Maintain a supportive work environment that prioritizes empowerment, collaboration, continuous learning, and professional development that attracts/retains diverse quality staff and college level interns.

4. Meet regularly with and support staff and interns to carry out program activities aimed at the personal and emotional development of youth and adults.

5. Collaborate regularly with community members, staff, and partner organizations to achieve program goals through a team approach.

6. Instill a sense of accountability among team members by modeling tight oversight of individual, organizational, and program performance and personal conduct standards.

7. Train, monitor, and ensure accurate timekeeping records, expense reports, and compliance with all organizational policies and procedures including maintaining healthy boundaries with colleague and clients.

8. Center racial justice as a form of liberation for LGBTQ+ employees, clients, and stakeholders.

Program Operations:

1. Ensure uninterrupted STEP Shelter and TLP operations, seven days/week, 24-hours a day, including scheduling staff and interns for shifts at least 2-weeks out.

2. Monitor day-to-day STEP and TLP facility operations and address any issues that arise in a timely manner.

3. Develop and maintain department-specific policies, procedures, and training protocols; evaluate risk, make recommendations, and implement safety and emergency response protocols for all housing programs.

4. Create annual program plans and publish monthly event/program calendars.

5. Assist in the development of department, program, and event budgets.

6. Regularly evaluate program components to ensure that the requirements of funders are met and that outcomes measurements are produced that can be effectively communicated to the board, funders, and other stakeholders and that can be used to drive program improvement.

7. In collaboration with the Data Manager, maintain effective systems to track housing department data and outcomes, including confirming data entry and assisting staff with entering data in Apricot and external data systems, including Survey Monkey (County) and HMIS (CoC) and support staff’s compliance with required data entry protocols.

8. Support compliance with all laws and regulations, contract terms, internal operating policies and procedures, and standards of professional conduct with the Housing team.

9. Monitor progress toward grant deliverables and produce complete and engaging grant reports that demonstrate program effectiveness ahead of reporting deadlines.

10. Seek and maintain funding to sustain and build Housing Programs that align with the Center’s strategic plan.

Community Outreach & Engagement:

1. Develop strong community partnerships and ongoing communication channels with other affirming youth service providers, schools, and youth programs, as well as a robust inbound and outbound referral network, that enhance access to LGBQ+ affirming resources throughout the Sacramento region for youth and their families.

2. Serve as the Center’s content expert on issues facing unhoused LGBTQ+ youth.

3. Serve as the organizational and community representative and liaison to local, city, and state agencies, boards and commissions, and other nonprofit organizations; Serve as a Center representative to the Sacramento Steps Forward (SSF) Continuum of Care (COC) Advisory Board, Point in Time (PIT)Committee, Homeless Youth Task Force (HYTF), and Youth Action Boar (YAB).

4. Build and maintain an outreach network and tools in collaboration with marketing and community engagement staff, including client and community member email lists, social media, GSA contacts, influencers, schools officials, and mission aligned youth organizations and assist in maintaining communication and relationships throughout the Sacramento Region.

5. Collaborate with the marketing, outreach, and community engagement staff and interns to develop annual program and event marketing plans.

GENERAL DUTIES:

1. Functions as a strategic member of the Leadership team, routinely collaborating with other departments engaged in homelessness prevention, drop-in services, and life-skill development focused programming including resource navigation, advocacy, youth enrichment, health services, and external partners.

2. Participate in staff meetings, planning meetings, committee meetings, and other meetings as needed.

3. Provide guidance and mentorship to less experienced internal staff and leaders at developing LGBTQ+ organizations across the country.

4. Maintain strict confidentiality and the highest level of integrity and professional boundaries in relationships with all program leadership team members, staff, clients, media, and donors.

5. Participate in a rotating Leader On-Call Program to support on-site staff in case of after-hours emergencies.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice.

Please see original Job page for full description.

TO APPLY:

Please submit application materials through our career portal at saccenter.org/careers. No phone calls please. Posting will remain up until position is filled.

Sacramento LGBT Community Center jobs

Director of Housing Services