At Open Medical, we are a team of dynamic and diverse individuals with one common goal: improving healthcare through digital excellence.

We are digital health experts behind the award-winning clinical workflow platform Pathpoint. Our mission is to join healthcare providers on their journey towards digital transformation to facilitate streamlined, future-proof patient pathways and foster collaboration among distributed teams, bridging the gap between primary, secondary, and tertiary care settings.

With team members hailing from various different countries and diverse backgrounds, we value and promote an environment of diversity, inclusivity, and belonging. We are passionate about enabling our team to excel and reach their full potential. With a coaching culture and a focus on personal development, we empower our employees to do their best work.

We are looking for a highly diligent QA Software Tester to join our team at Open Medical. The successful candidate will be responsible for ensuring that the quality of our Pathpoint products meets all product standards, performance expectations and user product requirements. The role will monitor the development and change management of our workflow system and provide technical assessment throughout the product lifecycle to ensure high quality products, aligned to user requirements.

Join us in our mission to transform healthcare through digital innovation and be part of a team that is shaping the future of patient care.

This is a full-time, office based role in Ealing Broadway, London.

The initial interview phase for this position is scheduled for 1st and 2nd May. The conclusive in-person interview will take place on 14th and 15th May.

What you will be doing

Developing a product Quality Assurance program
Responsible for the successful implementation of quality systems, solutions and projects across teams in our end-to-end quality ecosystem
Be involved early in the product/project life cycle ensuring requirements are clear and seeking clarification, when necessary; we are keen to promote a strong shift-left test approach
Create test plans/test scripts to guide manual testing, capturing these in our test management tool, as well as the test results themselves
Conduct comprehensive testing of new products for both new project launches and system upgrades, identifying and documenting any defects or issues
Compile testing results into reports and issue summaries to management for visibility and action
Review requirements, specifications, and technical design documents to provide timely and meaningful feedback, ensuring alignment with quality objectives
Plan and coordinate testing activities, thoroughly identifying and documenting bugs
Own and contribute to the test coverage, being proactive in managing coverage; updating, adding, deleting tests as appropriate to give good coverage balanced against fast test feedback
Conduct functional system testing and develop processes around it to streamline testing procedures and improve efficiency
Testing system integrations in collaboration with clients and the internal engineering team
Take initiative to develop processes and reporting of KPIs for Quality Assurance
Collaborate with internal teams (e.g. developers, delivery specialist and project managers) to identify system testing requirements
Provide technical support to internal teams related to testing and quality assurance activities, serving as a subject matter expert in software testing
Stay updated on industry best practices and emerging trends in testing tools and strategies, proactively implementing relevant advancements to enhance QA processes

General

Take part in remote out of hours on call support (24/7 Support Service) on a rota basis: Ability to triage and prioritise critical requests during out of hours (on-call bonus payable)
Promoting efficiency by contributing to improved operational procedures
Review and prioritise clients’ product demands and feedback requests.

What we are looking for

Skills and Behaviours

Engaging communication style, at ease with talking to clients with a variety of technical expertise, with a keen eye to getting to the route cause of the problem
Must demonstrate initiative and be self sufficient in managing day to day tasks
Great time management skills with the ability to re-prioritise and adapt quickly, successfully managing tasks with different priority levels throughout the day
Excellent oral and written communication skills, as well as being an active listener, speaking in a calm and professional manner to clients at all times
Must be a fast learner, being proactive at an early stage, and enjoy getting tasks completed then moving onto the next challenge
Excellent attention to detail
Able to identify potential issues, problem solve and escalate where appropriate, taking a thorough approach to investigating issues with client systems
Commitment to acting with integrity and honesty, and ensuring confidentiality and data security regulations are maintained at all times
Must take pride in producing quality work, whilst being efficient and working through tasks in a timely manner
Must enjoy being part of an office environment and working collaboratively in a fast paced team

Qualifications, Knowledge and Experience

Essential

Previous experience in Software Quality Assurance/ Software Testing roles is essential to this role (around 2 - 3 years minimum)
Experience in IT software debugging
Being competent with productivity software and applications is also crucial
Prior experience or good understanding of the common issues that may occur in a SaaS model
Solid experience of manual testing. Understanding when to script and when to utilise exploratory techniques to support the most efficient test approach
Experience of using test management tools for test case creation as well as capturing test results.

Desirable

Experience in the healthcare or health-tech industry is desirable, particularly within the NHS
Previous experience troubleshooting technical issues
IT, Computer Science or similar qualification
Programming knowledge/experience
Good hands–on knowledge of API testing, ideally using Postman.
Experience of testing 3rd party data integrations via API would be greatly beneficial.
Familiarity with YAML Files

Additional Requirements

Must be flexible and adaptable to working hours
Proactively seek to learn and understand the business to better assist professionals and/ or clients
Ability to maintain confidentiality and awareness of information governance requirements and data protection as well as digital clinical safety

Benefits

Holiday: 25 days per annum (plus National and Bank holidays)
Bonus Scheme
Private Health Insurance
Cycle to Work scheme
Access to a CPD/Learning budget
Paid sickness and compassionate leave
Salary: £30- £35k dependent on experience

This is a full-time role, based at our office in Ealing Broadway, London.

Open Medical jobs

Quality Assurance Tester