APLA Health's mission is to achieve health care equity and promote well-being for the

LGBT and other underserved communities and people living with and affected by HIV.

We are a nonprofit, federally qualified health center serving more than 14,000 people

annually. We provide 20 different services from 15 locations throughout Los Angeles

County, including: medical, dental, and behavioral health care; PrEP counseling and

management; health education and HIV prevention; and STD screening and treatment.

For people living with HIV, we offer housing support; benefits counseling; home health

care; and the Vance North Necessities of Life Program food pantries; among several

other critically needed services. Additionally, we are leaders in advocating for policy and

legislation that positively impacts the LGBT and HIV communities, provide capacity-

building assistance to health departments across the country, and conduct community-

based research on issues affecting the communities we serve. For more information,

please visit us at aplahealth.org.

We offer great benefits, competitive pay, and great working environment!

We Offer

Medical Insurance
Dental Insurance (no cost for

employee)

Vision Insurance (no cost for

employee)

Long Term Disability
Group Term Life and AD&D

Insurance

Employee Assistance Program
Flexible Spending Accounts
11 Paid Holidays
4 Personal Days
10 Vacation Days
12 Sick Days
Metro reimbursement or free

parking

Employer Matched 403b

Retirement Plan

This is a great opportunity to make a difference!

This position will pay $25.00 - $26.93 hourly. Salary is commensurate with experience.

Position Summary

Responsible for all onsite aspects of front office administration at assigned APLA Health

Clinic location.

Essential Duties And Responsibilities

Welcome patients and visitors in a friendly, professional and courteous manner

both in person and on the telephone.

Schedules appointments for all providers to optimize patient satisfaction, provider

time, and exam room availability.

Utilize a variety of electronic systems to ensure patients are registered and all

necessary demographic and/or financial information is entered into the patient

record.

Assist patients with checking in and registration in new online system answering

questions as needed.

Update patients' financial information, recording and collecting patient charges,

providing patients with transaction receipts.

Checks/verifies patient's insurance eligibility/sliding fee status prior to and at

each visit.

Communicates appointment changes to patients and staff.
Comfort patients by anticipating patients' anxieties; answering patients' questions

and/or referring them to the appropriate clinical staff.

Respond to patient inquiries promptly, and follow-up on patient issues and

resolutions to ensure quality customer service.

Assist patients with patient portal - showing them how to sign up, send

messages, have telehealth visits, etc.

Ensure that the waiting area is maintained neat and well organized.
Learn and promote APLA Health's services, facilities, and programs and be able

to direct patients/guests accordingly.

Participate in special projects to promote a wider range of APLA Health clinical

and non-clinical services thereby contributing to efforts to meet contract goals

and reach quality markers.

Protect patients' rights by maintaining strictest confidentiality of personal and

financial information; adhering to all HIPAA guidelines/regulations.

Understand and comply with OSHA and other regulatory requirements.
Assist in orientation of new personnel as directed.
Work as a contributing team member and act in a professional and respectful

manner at all times.

Comply with all standard operating policies and protocols of APLA Health &

Wellness.

Other Specific Duties/Tasks May Be Assigned To Meet Business

NEEDS.

Requirements

Training and Experience:

High school diploma or GED required; AA degree preferred. Experience working in a

medical office preferred; or two (2) years of other customer service experience. Bilingual

English/Spanish strongly preferred. Knowledgeable about insurance plans as well as

Medi-Cal/Medicare.

Knowledge Of

Must be proficient in the use of Microsoft Office programs. Knowledge of electronic

health records preferred.

Ability To

Must be extremely organized and detailed oriented
Must have excellent communications and written skills
Strong telephone etiquette
Must have a courteous, professional nature and customer service oriented
Must maintain a strict discipline in time management with a focus on quality
Knowledgeable about insurance plans, Medi-Cal / Medicare
Good computer and typing skills.

Working Conditions/Physical Requirements

This is primarily an office position that requires only occasional bending, reaching,

stooping, lifting and moving of office materials weighing 25 pounds or less. The position

requires daily use of a personal computer and requires entering, viewing, and revising

text and graphics on the computer terminal and on paper.

COVID vaccination required or medical/religious exemption.

Equal Opportunity Employer: minority/female/disability/transgender/veteran.

APLA Health jobs

Front Office Administrator