DearDoc provides top doctors with a suite of technology and marketing tools, allowing them to run their practices more efficiently, so that they can give their full attention to their patients. DearDoc works endlessly to ensure that every practice is given whatever they need to run smoothly, and more importantly, to continuously grow with new patients. We are a passionate and hard-working team, dedicated to the 4,500+ practices who use our technology and working to innovate the healthcare space each and every day.

Working with teammates all over the world, we enjoy the autonomy and innovation of a startup environment where people rally around a shared vision, advance quickly within the company, and are invigorated by our fun, fast-paced culture. Truly…we have a LOT of fun.

We’ve been doing this since 2019 and we’d like to think we’re pretty good at it. We are always looking for people who will make us better.

Location: NYC Office. Hybrid - NY, NJ, CT

Salary Range: $40K base plus quarterly bonus, OTE of $70K/year. Opportunity to hit over 150% of quota.

Onboarding Specialists have a potential fast-track promotion to CSM in 6-9 months based on performance and company needs.

MUST BE ABLE TO COME INTO THE NYC OFFICE 3 DAYS/WEEK

Benefits

Medical, Dental, Vision, 401(k) Match
Unlimited PTO
Commuter Benefits
Mental Health Benefits
Wellness Benefits
HealthAdvocate Services
Teladoc Services
CitiBike Membership

Essential Functions & Responsibilities

Conducting onboarding meetings, product tours, company presentations, and product demos.
Understanding customer context and goals and providing product information to best serve those goals.
Educating customers and optimizing their product setup for the quickest path to success.
Eliminating roadblocks in the way of customers’ goals: product issues, poor implementation, support issues, or customer knowledge gaps.
Improving product adoption, customer retention, and helping foster positive customer relationships that create a loyal customer base.
Assisting customer support with customer issues and requests.
Providing materials to help customers learn best practices to achieve their desired outcomes faster and more efficiently.

Skills & Background

Minimum of 1 year of experience in communications, customer service and support, sales, account management, or customer success.
Ability to de-escalate customer support requests and maintain a positive, goal-driven customer relationship.
Success in a high-growth environment and adaptable to change
Can make a challenge into an opportunity
Experience collaborating with various internal teams to push projects through completion in a timely manner
Strong project management with a strict attention to detail
Deep customer empathy and emotional intelligence
Keen eye for opportunities to increase revenue
Impeccable attention to detail to perform the highest quality of work
Great interdepartmental communication skills
Understanding of customer experience with a product
Resilient and hardworking (GRIT)
A positive, polite, confident, sincere and friendly disposition
The ability to solve problems & to think dynamically
Adaptability – we’re growing and evolving, and the rocket ship is about to take off
Ability to think differently
Team Player

DearDoc, Inc. is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. All employment is decided on the basis of qualifications, merit, and business needs.

We do our best to respond to all applications as quickly as possible. We look forward to reviewing your background and connecting shortly to learn more about you! In the meantime….CHECK US OUT!

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Onboarding Specialist