CSE Client Advisor, the Americas

Overview: The CSE Client Advisor, the Americas is an integral part of the experience and support for the Christian Louboutin client. They are representing the brand for our regions’ boutiques and website. order review and processing, customer service via phone, email, and live chat. They support the Sales team in ad hoc projects, implementing client relationship directives, up-selling product, while ensuring all client correspondences are thoroughly handled. They will be customer focused individual with an ability to work in a fast-paced environment while providing the best customer experience and supporting sales budgets.

The CSE Advisor, the Americas reports into the CSE Manager, the Americas.

Responsibilities:

Assist in handling customer inquiries via the Christian Louboutin call center: support calls, emails, and live chats.
Support the CL freestanding & pop-up stores' clients by managing their boutique calls within call center.
Process and monitor OMS orders for boutiques, our endless isle!
Review and processing orders, returns, and exchanges with a focus on communication and updates to the client.
Proactively seek opportunities to up sell, clientele, and infuse the CL selling & product trainings into the customer experience. Actively promote and participate in digital appointments to further clientele.
Notify manager of any clerical issues found on the website and or client services issues - communicate this regularly.
Display creative problem-solving abilities in accommodating clients’ needs, while remaining in line with company policy and systematic capability.
Offer knowledgeable and professional styling advice to customers with internal product knowledge and achieve personal sales targets by maximizing all customer contact opportunities.
Assist with shipping exceptions, post purchase support, and any logistic needs on behalf of our clients, ensuring a positive and luxurious experience throughout.
Confidently provide feedback on the Ecom businesses to help drive sales growth and client retention.
Ensure all Salesforce activity is properly delegated and managed by oneself and the team; be an expert with the platform and report any issues or suggestions to your manager.
Communicate company policy to customers when necessary; observe client confidentiality and company policies for data protection and security.
Support in the training of new hires and/or interns.

Skills and Requirements:

Bachelor’s degree required
2 years of experience in Retail/Customer service
Proficient in all of Microsoft Office/Suite
Passion for Christian Louboutin and a true ambassador for the brand with strong sense of responsibility
Ideal candidate has work experience in medium sized multinational company or luxury business.
Intermediate selling experience and clientelling
Strong follow up, follow through and attention to detail to ensure deadlines are met.
Strong knowledge of computer systems/programs
Exceptional customer service skills along with transparent and effective interpersonal, verbal, and written communication skills
Additional language fluency is a plus
Adheres to company policy and confidentiality
Proactively contributes to creating a team atmosphere that is professional, flexible and enjoyable
Exudes a “no task is too big or too small” attitude, with initiative, commitment, reliability, and positivity. Does not accept mediocrity
Versatile; embraces change and is consistently able to develop and adapt to the needs of the business.
Driven to learn and grow
Multi-tasking with prioritization
Grasps new concepts quickly, prioritizes efficiently and is organized.

Our Business and our Values:

Christian Louboutin, founded in 1991 in Paris, is a leading global luxury brand for shoes and leather goods for both women and men. Christian Louboutin is also renowned for its iconic red sole, imagined by Mr. Christian Louboutin himself, a year after the creation of the brand. The brand has more than 160 Boutiques in 38 countries featuring the signature shoes such as the iconic pumps, sneakers and loafers alongside the seasonal collections for women, men and accessories. Christian Louboutin imagines collections through a large spectrum of inspirations emanating from his love of Paris, his travels, and his passion for art and craftmanship. 2014 welcomed the launch of Christian Louboutin Beauté with the iconic Rouge Louboutin nail and lip colour.

Our people are at the heart of our brand.

We celebrate individuality and empower our team members to have responsibility, autonomy and creativity within their roles. Our colleagues share the same passion and dedication to our Brand and its continued success.

We live by our values:

We are down to earth – we stand with authenticity, integrity and respect. We have passion – we drive our business with agility, commitment and care. We feel happiness in all that we do – we collaborate with positivity, open-mindedness and fun. We find inspiration in our work – we envision the future with confidence, creativity and freedom.”

The Maison Christian Louboutin is an equal opportunity employer. We are committed to recruitment practices that do not discriminate against any job applicant because of their race, color, gender, age, nationality, culture(s), religion, sex, physical or mental disability, or age. We believe that a culture of diversity and individuality fosters our above core values. So, if you also share this mindset, these values, and you dream of coloring your soles red as part of the Louboutin adventure, please join us!

Christian Louboutin envisions the general compensation range for this position to be $40k-42k per YEAR. *Please note that this range is NOT inclusive of any other forms of compensation or benefits such as commissions, overtime, discretionary bonus, health insurance, retirement savings or paid leaves of absence. Such details will be further communicated during the interview process and/or at the time of an official offer of employment.

Christian Louboutin jobs

CSE Client Advisor, the Americas