About the job

As Director of Consulting & Delivery, you will play a pivotal role in leading our consulting and support team ensuring the successful delivery of projects and support to our clients. This role requires a strategic mindset, strong leadership abilities, and hands-on project management expertise. You will be instrumental in transitioning our delivery model to optimize resource utilization and drive profitability while enhancing our consulting, solution delivery, and customer support practices.

About Encodify

Encodify, a global SaaS technology company, stands at the forefront of the Marketing Work Management (MWM) field. Since our establishment in 2001, we have been pioneers in the MarTech industry, introducing the concept of MWM.

Our MWM solutions, based on a no-code platform, foster efficient and streamlined collaboration among all stakeholders within the marketing value chain, and are designed to cater to the unique needs of three key client segments: Retail, Agency, and Brand Owners/Marketers. Among our esteemed clientele are renowned European brands such as Matas, Jysk, STARK, Netto, Alain Afflelou, and agencies including Tag Group and Hogarth.

With our headquarters in Copenhagen, we are a team of approximately 50 employees with offices spanning Madrid, London, Odense and Copenhagen.

About The Position

As a member of the commercial leadership team, reporting directly to the Chief Revenue Officer, you will play a crucial role in driving Encodify's strategic transformation plan to achieve future growth and success.

Your Tasks And Responsibilities Will Include

Establish a unified framework for consulting and delivery practices, standardized Statements of Work, and consistent delivery documentation.
Enhance profitability through optimized resource utilization, aligning with industry benchmarks.
Develop and implement strategic plans for the consulting practice together with our Chief Revenue Officer, identifying growth opportunities and expanding service offerings.
Organise, develop, mentor and guide a team of consultants, solution specialists and support staff, ensuring high performance and professional growth.
Oversee end-to-end project delivery, ensuring projects are completed on time, within budget, and meet quality standards.
Develop strong client relationships, ensuring consulting and delivery services meet client expectations.
Monitor team utilization and project performance metrics, providing regular updates to stakeholders and identifying areas for improvement.
Foster a culture of knowledge sharing and continuous learning within the team, leveraging best practices from previous projects.
Manage and monitor consulting and delivery budgets and risks effectively, ensuring projects are delivered within budget constraints.
Collaborate with the Product & Technology teams and Executive Management to streamline product delivery processes, decrease "time to deliver," and improve solution quality.

What We’re Looking For

The Head of Consulting & Delivery is a key leadership position responsible for driving the transformation of enhancing our consulting, solution delivery and customer support practices to new standards of becoming a professional business unit and an important part of our future success.

Here are some key criteria we’re looking for in a candidate:

Strong leadership and team management skills, with the ability to inspire and motivate team members.
At least 15 years' experience in IT consulting and delivery, including 5 years of team management.
Experience with development and implementation of delivery and project models.
In-depth experience with streamlining consulting and delivery functions.
Excellent communication and interpersonal skills, with the ability to build rapport with clients and stakeholders.
Strategic thinker with a track record of driving business growth and delivering results.
Proficiency in project management tools and methodologies.
Experience working in SaaS software companies is required.
Experience with solution architecture/composable architecture is an advantage.
Master's degree in Engineering, Management, or related field.
Proficiency in both written and spoken English is absolutely necessary.

What We Offer

Joining our team means more than just a new job. It's about building something from the ground up, shaping the future of an industry, and having fun as we grow as individuals and a company.

We provide an environment where innovation and collaboration are a way of life. As a part of our commercial management team, we expect you to lead the way with a high level of autonomy and creative freedom, and we’ll work closely with you to help you fulfill your potential.

You will be working in a hybrid work environment and the possibility to work from home as well. We offer pension, health insurance, a competitive salary, growth opportunities, and the chance to make a difference by contributing to our growth journey.

We are on a mission to transform into a leading software subscription (SaaS) organisation, and we're seeking a visionary leader to join us in this exciting journey. With a focus on delivering exceptional solutions and unparalleled customer support, we are committed to shaping the future of our industry.

If you are a visionary leader with a passion for driving transformation and delivering exceptional results, we invite you to join us on our journey to redefine the future of our industry.

Ready to apply?

Send us your CV and application to job@encodify.com and please note that this is the only way we wish to receive applications.

If you have any questions before sending us your application, please reach out to Chief Revenue Officer, Bettina Thorkelin, at bt@encodify.com

Encodify jobs

Director of Consulting & Delivery