The IT Assistant role troubleshoots, repairs, and performs preventative maintenance of end-user computing equipment and peripheral equipment.

The candidate works on assignments of a diverse scope where the analysis of data and hardware requires the evaluation of identifiable factors. The candidate exercises judgment with supervision within the generally defined practices and policies in selecting methods and techniques for obtaining solutions and acts as a liaison between customers, departments, and within the organization to lead problem resolution.

Essential duties for the position include, but are not limited to the following:

Provide onsite support to Authorized Users with operational and technical support
Resolve incidents and problems associated with equipment
Perform reactive troubleshooting to effectively identify potential incidents or problems, and attempt to eliminate them to occur in the future
Support Authorized Users in connecting or attempting to connect to assist in the coordination and completion of accessing LAN, print, and file services; connection to WAN; and accessing appropriate LAN segments
Provide repair and maintenance for mobile devices
Maintain Compliance Tasks
Provide software break/fix services and replacement of non-warranty assets for end users
Provide network printers and scanner network connectivity, including providing network support for device configuration, for IP addressing, and direct TCP/IP output
Configure and support end users on mobile computing platforms
Provide VIP support for equipment, including desktop devices, mobile devices, display screens, video systems, docking stations, communication devices, direct attached printers, local printers, scanners, wireless networking, etc
Communicate technical information to technical and non-technical team and customers.
Asset inventory as required.

Job Requirements/Qualifications

Requires 2+ years of related work experience
Drivers license required
Configuring network connectivity (Wi-Fi, VPN)
Configuring access to resources (Share Drives, SAN, Sharepoint)
Configuring mobile systems (iPhone/Android)
Monitoring and maintaining systems that run Windows 10,11/ MacOS/ ChromeOS
Configuring Google Workspace applications
A+ Certification

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IT Assistant