Salary Range: $84,233- $112,311

Relocation: No

Summary

This position is a member of a team that supports the Distribution Management System (DMS) applications. DMS provides Mobile Workforce Management, Outage Management, Distribution SCADA and Distribution Network Applications (Load Flow, Fault Location, Fault Isolation and Service Restoration) through a single user interface. In addition, DMS includes Internal Reports and the outage data used by Oncor’s public facing outage map. DMS support efforts take place on a 24/7 basis although most work is done during the regular business day. The ability to respond to call-out is required.

Key Roles & Responsibilities

Other duties may be assigned. Directly or through others:

Performs all essential functions and aspects of the job including any other specific job requirements
Assist with support for the Distribution Management System (DMS) applications
Assist with monitoring DMS application performance
Assist with the coordination and support of the response to problems reported by the DMS users
Assist with coordination of IT service providers and multiple vendors as necessary for problem resolution
Assist in planned outage activities that impact DMS interfaces
Assist in testing code changes to DMS prior to implementation on the production system
Assist with training on the use of the DMS applications

Education, Experience, & Skills

Education

High School Diploma, GED, or equivalent is required;
Two or four year technical degree related to Information Systems, Computer Science or Engineering discipline is preferred

Experience

Experience supporting a software application is desirable
Knowledge of Distribution Operating Center (DOC) business processes is preferred
Good knowledge of and/or experience in distribution operations processes for other DMS end-users is preferred

Skills

Skills and experience with some of the following is required:
Windows OS, C++, C#, .Net, VBScript, JScript, ASP, HTML, XML
Ability and willingness to gain fast track experience through training and job assignments
Able to multi-task and perform at a high level in a fast paced environment
Experience with Geographic Information or Outage Management Systems
Experience with SQL and Oracle PL/SQL
Basic database Administration Skills preferred

Measures of Success

Works well with others; team members, end-users, vendors, service providers
Resolves DMS issues in a timely manner
Exhibits knowledge and understanding of DMS
Demonstrates an ability to think through and plan work, and follow to completion
Minimal supervision required
Available for On Call rotation and support production system outside normal business hours.

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