A little bit about us

Skipperi is a tech oriented boating company that launched in the Nordics in 2017. We are sailors, motorboaters, wannabe boaters and fishermen and -women passionate about making boating accessible for everyone. On top of boating, we think we are pretty great at software development, marketplaces and digital marketing! We are constantly looking for ways to make boating even more easy, safe and fun by utilizing technology.

We think that shared boating is smart boating. Skipperi runs a digitalised and hassle-free boating service with over 400 shared-use motorboats and has grown to cover over 60 locations across 6 countries since 2019 (Finland, Sweden, Norway, Denmark, New Zealand, Canada). We have also developed our own online training environment, Skipperi Academy, that together with practical training focuses on keeping our boaters safe out on the water.

Skipperi Customer Service Specialist / Project Manager

We are now opening our first locations in the US and need some new team members! We are looking for a seasoned customer service representative ideally with a passion for boating. This role will be both varied and broad but with the main focus on ensuring awesome customer experiences to our US members throughout the whole customer journey, taking care of our customers by phone, email, and chat, and administration duties such as invoicing and processing payments.

We imagine that you have previously had a job with direct customer contact, and that you are not afraid to call members and prospective customers. You are comfortable writing short and long texts in response to customer inquiries. You are organized, thoughtful, and appreciate attention to detail. You are a confident problem solver, and an excellent communicator. You are flexible, have a go-getter-attitude, and thrive in cross functional collaborations.

Work hours are 9am to 5pm EST Monday - Friday. You can be located in one of current Skipperi offices in Helsinki or Stockholm (hybrid remote), or alternatively in the US (fully remote). You will work closely with the Skipperi HQ in Helsinki, Finland.

⚓ We are looking for you who can, will and can't wait to

Create superior customer experiences
Communicate in Skipperi’s tone of voice
Build and manage a community with and for engaged members
Manage a seamless onboarding process
Handle customer support by phone, email, chat and in person
Help in sales efforts
Take part in related events for example trade shows

⚓ What we think would make you successful in this position:

Passion for exceeding customer expectations
Excellent customer service and problem solving skills
3+ years of experience in customer service
Boating skills and/or passion for being out on the water
Great written and verbal communication skills in English
Self-directed attitude
Courage to try things out and take responsibility
Willingness to help wherever needed
Good organisation skills

⚓ What we have to offer:

A fun, friendly, driven and skilled global team to work with
Flexible remote work
Opportunity to be an essential part of developing the service
A work environment where we like to test, challenge and improve
An opportunity to grow along with us and change boating worldwide
And depending on your location, a lot of boating!

Additional information:

Work hours: Monday - Friday 9am-5pm EST (Eastern Standard Time)
This is a very independent position

Please apply before the end of April and submit a resume and cover letter. We will go through applications continuously.

Skipperi jobs

Customer Service Specialist / Project Manager 🇫🇮🇸🇪🇺🇸