Guest Services Coordinator (Events focus)

Large U.S. Multinational Corporation

HOURS: 7:30 am - 4:30 pm PT

LOCATION: Palo Alto, CA

COMPENSATION: Base salary to $85K, Paid Overtime, Bonus; Excellent Medical, Dental and Vision Coverage; Gym Membership; Paid Time Off; 401K; Life and AD&D Insurance; Savings Accounts and more!

SUMMARY: The Guest Services/Hospitality Assistant will serve as the first point of contact for clients; greet and direct visitors; answer calls; and provide event/hospitality support as needed.

KEY RESPONSIBILITIES:

Provide superior customer service
Assist with event management
Meet and Greet visitors entering the Firm and direct them to the scheduled conference room
Screen and direct calls to appropriate parties
Take accurate telephone messages and deliver messages promptly via email, voicemail or as directed
Maintain records of arrivals and, departures
Provide catering assistance for events and meetings
Schedule conference room reservations, and changes as necessary, including special requests to catering, Audio Visual, and any office services staff,
Maintain knowledge of firm-wide meetings and events to properly direct attendees
Assist with corporate car and travel reservations.
Update telephone directories and employee contact information
Perform conference room checks prior to scheduled meetings
always Maintain a polished appearance of the Reception area

REQUIREMENTS:

4+ years of reception experience in a major corporation, law firm, investment bank or professional services firm
Strong Customer Service Skills
Ability to read and understand information presented in written form
Familiarity with standard office equipment, including copy machines, facsimile machines, computers and scanners
Knowledge of computer-based multi-line telephone systems
Ability to arrange materials in a pattern of numbers, letters or words
Proficiency in Microsoft Office (Word, Excel, PowerPoint and Outlook)

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Guest Services Coordinator