FEFA LLC is seeking a Clinical Support Coordinator (MA) to navigate and work within proprietary electronic medical record system to evaluate and process patient health information to determine outcomes for various types of medical and specialty exams. Conduct a review of a variety of examination documentation, test results, assessments and information and, by corroborating via phone interview with Service Members and Veterans, provide a clear, comprehensive and concise final product. Work in partnership with providers, Veterans, and Service Members via the call line to ensure examination meets regulatory and contractual requirements for compensation and benefit rating purposes. Possess the ability to shift focus and multitask while maintaining professional demeanor to meet customer and provider needs. Identify emergent behavioral health issues and initiate intervention when necessary.

Key Responsibilities:

Evaluate and approve Veterans Benefit Administration (VBA) Order Requests
Review Compensation & Pension (C&P) request documents
Review claims file for completion of the claims file outline to facilitate LHI providers in location of pertinent information to ensure timely review and accurate completion of Disability Benefit Questionnaires (DBQs)
Communicate with a diverse group of people/disciplines while serving as a point of contact (POC) for internal and external entities
Monitor, manage and prioritize all VA Clinical Operations order related tasks for this role to facilitate controlled workflow to meet or exceed contractual requirements
Role and scope
Position requires the ability to identify lab results and ancillary services
Knowledge of healthcare documentation to include medical, behavioral, and psychological terminology
Proficient computer skills including Microsoft Office programs
Must possess excellent written, verbal and interpersonal communication skills, as well as multi-tasking and teamwork skills
Ability to perform detailed work with a high degree of accuracy

Requirements

Completion of an accredited Medical Assistant program and current certification (CMA) from an accredited certifying body or Associate's or Bachelor's degree in a related field (e.g., Healthcare Administration, Medical Assisting).
Minimum 5 yrs experience in healthcare
Must be able to type 40 WPM
Knowledge of healthcare documentation to include medical, behavioral, and psychological terminology
Excellent verbal and written communication skills including, strong telephone etiquette and interpersonal skills
Ability to identify lab results and ancillary services
Ability to interpret medical documentation
Experience working in an Electronic Medical Record system
Ability to work Tuesday - Saturday / 6am-4:30pm CST
Knowledge of healthcare documentation and terminology
Ability to anticipate potential problems and explore solutions collaboratively
Demonstrates a coachable mindset and ability to remain focused
Proficiency in healthcare documentation and terminology
Excellent written, verbal, and interpersonal communication skills
Strong multitasking and teamwork skills
Ability to perform detailed work with a high degree of accuracy
Knowledge of CPT and ICD coding
Experience with traumatic brain injuries, neuropsychological testing, or behavioral health
Home health, Military or hospice care experience
Technical (basic computer knowledge)
Ability to type 40 WPM
Knowledge and previous use of:
Browsers
Chrome, Edge, etc
Search engines
Google, MSN, Yahoo etc
SharePoint
Common keyboard/computer commands
Copy
Paste
Insert
Differentiation of right vs. left click
Drag and Drop
Proficiency with Microsoft Suite
Outlook
OneNote
WORD/Excel
Teams
Previous experience with an EMR/HER system
Experience with a virtual learning platform
MicroSoft Teams, Zoom, WebEx
Screen sharing
Ability to troubleshoot
Code of Conduct
Dress Code: While this is a work from home option we do expect certain standards for attire
Business casual please (tops and bottoms are required)
Dependent care
Alternate care is required for dependents
Children should not be in the background or the same room
Distractions
Minimize interruptions such as people, pets, personal cell phone
Professional demeanor and use of company resources
Adequate office space
Closed and locked door are a requirement

Benefits

FEFA LLC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or on the basis of disability. We offer a competitive compensation package including a competitive salary, medical benefits, PTO, holiday pay and more.

FEFA, LLC jobs

Clinical Support Coordinator (MA)